Contact RMA Support

An RMA(Repair Merchandise Authorization) number is required before a Brook product can be returned for repair or replacement. Fill out the following form, and your request to have a damaged or defective product repaired will be sent to our support team for processing.

“*” Indicates mandatory fields
Buy from? (store name)*
Model of Product*
Detail description*
Upload picture
1. Back of the converter(label/round sticker)
2. Product problem
3. Purchase invoice/record
(JPG, PNG, BMP, 1MB or less)
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Contact Information
Verification code*
I have read and understand the RMA requirements and instructions as outlined in Return and Exchange Process*

3F., No.121, Jian 8th Rd., Zhonghe Dist., New Taipei City 23585, Taiwan

Tel: +886-2-6620-2225 #361|Fax: +886-2-6620-2226|Business Hours: 10:00 AM to 6:00 PM (GMT+8)

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