Return and Exchange Process

Return and Exchange Process within Warranty Period

Returning and Exchanging Products through Distributors

1

Search for Distributors

1

Look for your local distributor who can help you with troubleshooting.

RMA Locations
2

Need Assessment

2

Distributors will notify Brook Customer Service after assessing your warranty needs.

3

Returning or Exchanging Products

3

Return your defective product to the distributor and receive a brand-new product.

Returning and Exchanging Product through Brook

1

FAQ

1

Please go to our FAQ page for troubleshooting.

FAQ
2

Fill Out Technical Support Forms

2

If troubleshooting is unsuccessful, please fill out a technical support form on the bottom of the FAQ page.

3

Brook Need Assessment

3

Brook Customer Service will, after assessing your warranty needs, notify local distributors to contact you.

4

Returning or Exchanging Products

4

Return your defective product to the distributor and receive a brand-new product.

Return and Exchange Process outside of Warranty Period

Returning and Exchanging Products through Distributors

1

Searching for Distributors

1

Look for your local distributor who can help you with troubleshooting.

RMA Locations
2

Need Assessment

2

Distributors will notify Brook Customer Service after assessing your warranty needs.

3

Returning or Exchanging Products

3

Return your defective product to the distributor and receive a brand-new product after relevant fees have been given to the distributor.

Returning and Exchanging Product through Brook

1

FAQ

1

Please go to our FAQ page for troubleshooting.

FAQ
2

Fill Out Technical Support Forms

2

If troubleshooting is unsuccessful, please fill out a technical support form on the bottom of the FAQ page.

3

Brook Need Assessment

3

Brook Customer Service will, after assessing your warranty needs, notify local distributors to contact you.

4

Returning or Exchanging Products

4

Return your defective product to the distributor and receive a brand-new product after relevant fees have been given to the distributor.