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FAQ

  • Q1.Compatibility - Wingman SD

    Q: How do I know if the converter is compatible with my stick ?

     

    A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

    For those controller/stick which are not listed may be incompatible or not be tested yet.

    Or, you may search over the internet for other players’ experience.

     

    Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

     

         A : Connect converter to other USB port.
         B : Switch to other (X360/PS3/PS4/PC) mode on stick and retry.
         C : Try to do firmware update.
         D : Use other fighting sticks/controller to see if theusb port works.  

     

          If it doesn't help, please contact us for further assistance.

     

    Q : I can't use my converter with my racing wheel, how can I do?

     

          For using racing wheel, Ras1ution may be good for you: https://www.brookaccessory.com/detail/88228620

     

     

  • Q2.Firmware Update - Wingman SD

    Q: I don’t know how to do firmware update, how can I do?

     

    A: There’s firmware update guide for you to download and read.
         You can download it from Brook’s official website.

         Go to “Support  Download ”
         Brook’s official website download page: http://www.brookaccessory.com/download/

     

    1.     
    2.  

    3. Q : Do I need to do firmware update if there's new release ?

    4.  

    5. A : As long as you can use the converter without any problem, you don't have to do firmware update.

    6.  

    7. Q : I have some problem with firmware update.

    8.  

    9. A : Should you have any problem, please try the troubleshooting methods as below :

      a.   Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC then to do firmware.  
      b.   Make sure you download the correct file.
      c.   Switch another USB port and retry.
      d.   Disable antivirus and retry.
      e.   Run the program as administrator.
      f.    Restart PC and retry.
      g.   Restart firmware and retry.
      h.   Use another PC and retry.
      i.    Disconnect, reconnect and retry.
      j.    Use other network.
      K.   Shorten cable length/Use another cable and retry.
      l.    If you have installed ZeroPlus Driver before, remove it and retry.
      m.  Use VPN and retry.

    10.  

    11.  If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

     

    Q : I try to update the firmware for my converter , It keeps giving me the message

    " Downlaod file failed  " and "The remote server returned an error: 227 " ,  What can i do ?

     

    A : 

        Download the offline firmware verssion , then update again.

        FTP :

        http://bd.zeroplus.com.tw:8080/

         Account ID :  rmaguest

         Password : 16265929

  • Q3.Defective - Wingman SD

    Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

     

    Please try the troubleshooting methods as below:

    1. Make sure you have followed a firmware update guide to do firmware update first. 

    2. Make sure the converter LED is on when it is plugged in Console/PC.

    3. Switch another USB port and retry.

    4. Use other fighting sticks/controllers and retry.

    5. Switch to PS3 mode on fighting sticks and retry. 

    6. Connect the converter to PC with fighting sticks, then press buttons in Device and Printers, and make sureif it works.

     

     

    If it doesn't help, please contact your original place of purchase for assistance.
    For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

  • Q4.Other Technical Questions - Wingman SD

    How do I make 240 blocks of DC memory?

     

    A :

            2 Execute Brook_Dreamcast_VMU_SL_Tool_202011112.exe

            4 Click [Load from PC]

            6 Loading(it may take some time for loading, and it looks like it’s stuck, just wait for it)

     

    There's no response at all when I use the converter on Saturn and Dreamcast

     

     

     A : Please try to use another usb cable to connect the converter to a 5V power source to offer additional power.

          The power Saturn offers may be insufficient to make it properly work.

     

    How do I switch the input mode on Saturn and  Dreamcast?

    A : 

    On Saturn :

    Switch to “3D Control mode”:
    Press VIEW + Y, the Console Green LED is permanently on.

     

    Switch to “Standard mode”:
    Press VIEW + A, the Console Red LED is permanently on.

     

    Switch to “Arcade mode”:
    Press VIEW + B, the Console Red LED and Green Led are permanently on.

     

    On Dreamcast :

    Switch to “Gamepad mode”:
    Press VIEW + Y, the Console Green LED is permanently on.

     

    Switch to “Arcade Stick mode”:
    Press VIEW + A, the Console Red LED is permanently on.

Can't Find What You Need?

If none of the situations apply to you, contact your local distributors who will help you troubleshoot or fill out a technical support form so that we can help you find the best solution.

Browse the List of Distributors so that they can help you with troubleshooting.
RMA Location
If troubleshooting is unsuccessful, please fill out a technical support form.
Technical Support

3F., No.121, Jian 8th Rd., Zhonghe Dist., New Taipei City 23585, Taiwan

Tel: +886-2-6620-2225 #361|Fax: +886-2-6620-2226|Business Hours: 10:00 AM to 6:00 PM (GMT+8)

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