FAQ

Q1.Firmware Update- Nincade
Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

You can download it from Brook’s official website.

Go to “Support è Download”

Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :
1. Disconnect, reconnect and retry
2. Switch another USB port and retry
3. Use another PC and retry
4. Restart PC and retry
5. Restart firmware and retry
6. Shorten cable length/Use another cable and retry
7. Make sure you download the correct file
8. If you have installed ZeroPlus Driver before, remove it and retry
9. Disable antivirus and retry
10. Run the program as administrator
If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : Do I need to do firmware update if there's new release ?

A : As long as you can use the converter without any problem, you don't have to do firmware update.

Q : What should I pay attention to for firmware update ?

A:
1. Firmware update must be done on a PC, it cannot be done on a console.
2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
3. Do it on Windows 7(and above) or Mac.
4. Disable antivirus when operating.
5. Don’t remove the converter while update is running.
6. Make sure the PC has smooth internet stream
Q2.Defective - Nincade

Q: My Nincade seems to be defective, what should I do?

A:

1. Make sure if it can pair with your controller to use.

2. Try to do firmware update

3. If there's hardware broken, please refer to the warranty policy for more information.
Q3.Other Technical Questions - Nincade

Q: How do I install Nincade?

A: Please refer to the instruction for more details.

When installing, please be careful not to harm the elements on your console.

Q: I have difficulty pairing my controller to Nincade.

A:

1. Make sure you have followed the instruction to pair the controller.

http://www.brookaccessory.com/detail/31656582/

2. For 8bitdo controllers, they can be paired with either iCade mode or Switch mode.

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