FAQ

Q1.Firmware Update

Q : I don’t know how to do firmware update, how can I do?

A : There’s firmware update guide for you to download and read.

You can download it from Brook’s official website.

Go to “Support Download”

Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

a. Make sure it recognizes " HID Transfer " device (update mode) in Device and Printers on PC then to do firmware.
b. Make sure you download the correct file.
c. Switch another USB port and retry.
d. Disable antivirus and retry.
e. Run the program as administrator.
f. Restart PC and retry.
g. Restart firmware and retry.
h. Use another PC and retry.
i. Disconnect, reconnect and retry.
j. Use other network.

K. Shorten cable length/Use another cable and retry.
l. If you have installed ZeroPlus Driver before, remove it and retry.

m. Use VPM and retry.

If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : Is there any different between Tournament and Standar firmware.

A :
Standard: Support Turbo & Remap function.
Tournament : Does not support with Turbo & Remap function.



Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?

A :

Download the offline firmware verssion , then update again.

  Unzip password : Brook

https://drive.google.com/drive/folders/1nWJxGPSCfBhhQ0lCtCruaNK2QDofBw2B?usp=drive_link
Q2.Defective - UFB-Fusion

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first.

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch to other mode on fighting sticks and retry.

6. Connect the UFB-Fusion to PC, then press buttons in Device and Printers, and make sureif it works.

If it doesn't help, please contact your original place of purchase for assistance.
For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q3.Other Technical Questions - UFB-Fusion

Q : I have a UFB-Fusion fighting Board, and I don’t know how to solder, what can I do ?

A : Please log onto Brook’s official website to see how to connect each cable and pin.

UFB-Fusion Board : https://www.brookaccessory.com/detail/27402750/

Q : Does J6-1 have the same function as J6 ?

A : Yes, they are for power. You can choose either one of them for power.

Q : My UFB-Fusion cannot play PS5 fighting games and shows " PS5 games cannot be played with the current controller " ? What can I do ?

A : Update the firmware.

B : Try other USB cable.

C : Switch to PS4 mode (Hold down 2P button and then plug USB cable to PC / console)

* Hold down Option (menu) button and then plug USB cable to PC / console to switch back to the automatic detection mode.

Q : My UFB-Fusion does not work on Xbox one ? What can I do ?

A : Update the firmware.

B : Try other USB cable.

C : Switch to Xbox One mode (Hold down 4P button and then plug USB cable to PC / console)

* Hold down Option (menu) button and then plug USB cable to PC / console to switch back to the automatic detection mode.

Q : Installation Dimensions

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