FAQ

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

     You can download it from Brook’s official website.

     Go to “Support è Download”

     Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

1. Disconnect, reconnect and retry
2. Switch another USB port and retry
3. Use another PC and retry
4. Restart PC and retry
5. Restart firmware and retry
6. Use another controller and retry
7. Shorten cable length/Use another cable and retry
8. Make sure you download the correct file
9. If you have installed ZeroPlus Driver before, remove it and retry
10. Disable antivirus and retry
11. Run the program as administrator

     If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : Do I need to do firmware update if there's new release ?

A : As long as you can use the converter without any problem, you don't have to do firmware update.

Q : What should I pay attention to for firmware update ?

A: 

1. Firmware update must be done on a PC, it cannot be done on a console.
2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
3. Do it on Windows 7(and above) or Mac.
4. Disable antivirus when operating.
5. Don’t remove the converter while update is running.
6. Make sure the PC has smooth internet stream

Q : My controller used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:

1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Contact your original place of purchase for assistance.
4. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q : My controller used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:

1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Contact your original place of purchase for assistance.
4. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q : I can't make it work on Switch, what can I do?

A : Before you connect the controller to the Switch dock, make sure you have turned on "Pro Controller Wired Communication" in System Settings on Switch.

Q : The left stick on the controller seems to be stuck, it won't go back to center after moving it, what can I do?

A : You can follow the video below for adjustment.

      https://youtu.be/xRdcjn2Yr2s

      If problem persists, Brook offers one year warranty. Please contact the retailer for replacement.

 Q : The Vivid Controller can't pair my phone and PC, what can i do? 

A : 

Connect to Android Device :

Press and hold “B” button first then press “HOME” buttons of the controller for 2 seconds. LED  of the controller flashes quickly to enter the Bluetooth search interface. LED 1 will be on after paired successfully while RGB is in green.

Bluetooth Name: Gamepad

Connect to PC :

Press and hold “A” button first then press “HOME” buttons of the controller for 2 seconds. LED  of the controller flashes quickly to enter the Bluetooth search interface. LED 2 will be on after paired successfully while RGB is in purple.

Bluetooth Name: Xbox Wireless controller

Q : What is the Vivid Controller Phone Mount maximum width ?

A : 80 mm 

Q : Does ViVi handle support steam deck?

A : Yes , it does.

Q : I can't make it work on Switch, I have hold down L1 and plugged it to Switch dock.

A : Before you connect the controller to the Switch dock, make sure you have turned on "Pro Controller Wired Communication" in System Settings on Switch.

Q1: How do I update the firmware?
A: Follow the steps below:

1. Download the updater from:
   https://www.brookaccessory.com/tw/download/Controller/

2. Switch StarRay to PS5 mode

3. Connect the controller to your PC via USB, then run the updater

4. When the update completes successfully, you’re done

Q2: The updater won’t launch / can’t be executed. What should I do?
A: You may be missing the required driver.

1. Download the driver from:
   https://drive.google.com/file/d/1QjTE0gX_kjFJQalcl9a2jI_mSzM8Lim8/view?usp=sharing

2. Place the downloaded driver into the updater program folder

3. Run the updater again and retry the update

Q1: I connected the controller to PS5 via USB, but it won’t work / doesn’t seem registered.
A: After each wired connection, press the HOME button once to complete registration on PS5.

Q2: The controller won’t connect / has no response.
A: Check the rear Platform Switch first. Make sure it’s set to the correct mode (PS5 or PC), then reconnect.

Q3: No sound when I plug in a headset in wireless mode.
A: The 3.5mm headset jack works in wired mode only. Audio is not supported in wireless mode. Use a USB wired connection.

Q4: My character keeps moving / buttons keep auto-firing.
A: You may have accidentally enabled Turbo or Macro Auto-Play, which can cause continuous input. Disable Turbo/Macro, or reset if it doesn’t stop.

Q5: Buttons are mapped wrong / the controller behaves abnormally.
A: Use a pin (e.g., paper clip) to press the RESET hole on the back. After reset, reconnect the controller.

Q6: Failed to update the firmware; the device is not functioning.

A: Use a pin (e.g., paper clip) to press the RESET hole on the back. Make sure the device “Actions USB 2.0 (HS) WinUSB " Device in Device and Printer.

    Run the firmware update again.

https://drive.google.com/file/d/1bdHoBiBuzYhoMcNb76Rx2CuefK3ZqG4t/view?usp=drive_link