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FAQ

  • Q1.Compatibility - Ras1ution 2

    Q : How do I know if Ras1ution 2 is compatible with my racing wheel ?

    A : Before purchase, you can log on to Brook’s official website to see if your racing wheel is listed in the compatibility list. Compatibility list is in the product introduction page.

    The list indicates the racing wheels that have been tested to be compatible with Ras1ution.

    For those racing wheels which are not listed may be incompatible or not be tested yet.

    You can go to Contact us for assistance or suggestion.

    Or, you may search over the internet for other players’ experience.

     

    Q : How is MOZA wheel working with Ras1ution 2?

    A : Please refer to the list below.

         Make sure the base and wheel are compatible with each other first.

         If the base and wheel are not compatible, they don't work with Ras1ution.

         

     

    Q : How is the compatibility of MOZA pedals?

    A : 

        1. They can just be used with MOZA base and wheel, not with wheels from other brands

        2. For SRP Lite, it just works with R5, and should be plugged to R5 to use.

        3. For SRP and CRP, they work with all the base. 

            And they have to be plugged to port 2 on Ras1ution 2 to use

     

     

    Q : How do I use the Ras1ution Series Converter on my XBOX Series X|S console?

    A : 

        1. To use on XBOX Series X|S console, select XBOX One mode.

  • Q2.Function Problem - Power Bay Series
    Q : What is the difference between Power Bay/ Power Bay Crimson/ Power Bay Ethernet?

  • Q3.V2.3 Update Function Problem - Sniper

    Q : What has been added/ updated with the latest V2.3 firmware?

    A:

    1.  [Expert Setting] is added in the version, which allows player to do more advanced mouse settings.

     

    Q : How do I do the settings with the latest V2.3 update?

    A:

          The method below is suggested way in general situation, you can also do your preferential setting.

    1.  1. In the game you play, if there's an option for you to set the sensitivity of mouse, set it to maximum.
    2.  2. Normal Setting > Mouse (the value in white square is suggested value )
    3. Suggest 1:1 for Ballistics

         

     

        3. Move on to [Mouse Advanced+] to set Mouse Countervail, you can set it on the left, or simply choose the 3 default configs 

            in the red squre.

           An [Apply] button will show up after you do the setting, press apply to try, if it's good for you, press [SAVE] to save 

            the changes, and [Load] it to Sniper to use

         

         

         

         

         

     

         Basically, you just need to do the settings above.

         If the settings above can't meet your need, you can move on to set the other settings.

         The graphs below is the suggested further settings.

         

         For settings in [Mouse Advanced] , just choose the default setting.

        1.1 Aim, the button in red square is default

        

        Sync with 1.1 Aim

       

        2.1 Turn Around, the button in red square is default

        

        Sync with 2.1 Turn Around

        

     

         For settings in [Mouse Advanced+] , just choose the default setting as well.

        

        

        

     

        Finally, remember to press [SAVE] to save the changes, and [Load] it to Sniper to use

  • Q4.Compatibility - Ras1ution

    Q : How do I know if Ras1ution is compatible with my racing wheel ?

    A : Before purchase, you can log on to Brook’s official website to see if your racing wheel is listed in the compatibility list. Compatibility list is in the product introduction page.

    The list indicates the racing wheels that have been tested to be compatible with Ras1ution.

    For those racing wheels which are not listed may be incompatible or not be tested yet.

    You can go to Contact us for assistance or suggestion.

    Or, you may search over the internet for other players’ experience.

     

    Q : How is MOZA wheel working with Ras1ution 2?

    A : Please refer to the list below.

         Make sure the base and wheel are compatible with each other first.

         If the base and wheel are not compatible, they don't work with Ras1ution.

         

     

     

    Q : How is the compatibility of MOZA pedals?

    A : 

        1. They can just be used with MOZA base and wheel, not with wheels from other brands

        2. For SRP Lite, it just works with R5, and should be plugged to R5 to use.

        3. For SRP and CRP, they work with all the base. 

            And they have to be plugged to port 2 on Ras1ution to use

     

     

    Q : How do I use the Ras1ution Series Converter on my XBOX Series X|S console?

    A : 

        1. To use on XBOX Series X|S console, select XBOX One mode.

  • Q5.Compatibility - Wii WiiU SW PS4 to SW PS4

    Q : How do I know if the converter is compatible with my controller/stick ?

    A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

    The list indicates the controller/stick that have been tested to be compatible with the converter.

    For those controller/stick which are not listed may be incompatible or not be tested yet.

    You can go to Contact us for assistance or suggestion.

    Or, you may search over the internet for other players’ experience.

  • Q6.Compatibility - PS3PS4 to MDPCE

    Q : How do I know if the converter is compatible with my controller/stick ?

    A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

    The list indicates the controller/stick that have been tested to be compatible with the converter.

    For those controller/stick which are not listed may be incompatible or not be tested yet.

    You can go to Contact us for assistance or suggestion.

    Or, you may search over the internet for other players’ experience.

     

    Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

    A : Please try to do firmware update, and remember to tick the Controller Compatibility Update box before tapping START.

          

         If it doesn't help, please contact us for further assistance.

  • Q7.Firmware Update- Nincade

    Q: I don’t know how to do firmware update, how can I do?

    A: There’s firmware update guide for you to download and read.

         You can download it from Brook’s official website.

         Go to “Support è Download”

         Brook’s official website download page: http://www.brookaccessory.com/download/

     

    Q : I have some problem with firmware update.

    A : Should you have any problem, please try the troubleshooting methods as below :

    1. Disconnect, reconnect and retry
    2. Switch another USB port and retry
    3. Use another PC and retry
    4. Restart PC and retry
    5. Restart firmware and retry
    6. Shorten cable length/Use another cable and retry
    7. Make sure you download the correct file
    8. If you have installed ZeroPlus Driver before, remove it and retry
    9. Disable antivirus and retry
    10. Run the program as administrator

         If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

     

    Q : Do I need to do firmware update if there's new release ?

    A : As long as you can use the converter without any problem, you don't have to do firmware update.

     

    Q : What should I pay attention to for firmware update ?

    A: 

    1. Firmware update must be done on a PC, it cannot be done on a console.
    2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
    3. Do it on Windows 7(and above) or Mac.
    4. Disable antivirus when operating.
    5. Don’t remove the converter while update is running.
    6. Make sure the PC has smooth internet stream
  • Q8.Compatibility - PS3PS4 to Dreamcast

    Q : How do I know if the converter is compatible with my controller/stick ?

    A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

    The list indicates the controller/stick that have been tested to be compatible with the converter.

    For those controller/stick which are not listed may be incompatible or not be tested yet.

    You can go to Contact us for assistance or suggestion.

    Or, you may search over the internet for other players’ experience.

     

    Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

    A : Please try to do firmware update, and remember to tick the Controller Compatibility Update box before tapping START.

          

         If it doesn't help, please contact us for further assistance.

  • Q9.Compatibility - PS3PS4 to NEOGEO

    Q : How do I know if the converter is compatible with my controller/stick ?

    A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

    The list indicates the controller/stick that have been tested to be compatible with the converter.

    For those controller/stick which are not listed may be incompatible or not be tested yet.

    You can go to Contact us for assistance or suggestion.

    Or, you may search over the internet for other players’ experience.

     

    Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

    A : Please try to do firmware update, and remember to tick the Controller Compatibility Update box before tapping START.

          

         If it doesn't help, please contact us for further assistance.

  • Q10.Compatibility - Xbox360XboxOne to Switch

    Q : How do I know if the converter is compatible with my controller/stick ?

    A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

    The list indicates the controller/stick that have been tested to be compatible with the converter.

    For those controller/stick which are not listed may be incompatible or not be tested yet.

    You can go to Contact us for assistance or suggestion.

    Or, you may search over the internet for other players’ experience.

     

    Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

    A : Please try to do firmware update, and remember to tick the Controller Compatibility Update box before tapping START.

          

         If it doesn't help, please contact us for further assistance.

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Can't Find What You Need?

If none of the situations apply to you, contact your local distributors who will help you troubleshoot or fill out a technical support form so that we can help you find the best solution.

Browse the List of Distributors so that they can help you with troubleshooting.
RMA Location
If troubleshooting is unsuccessful, please fill out a technical support form.
Technical Support

3F., No.121, Jian 8th Rd., Zhonghe Dist., New Taipei City 23585, Taiwan

Tel: +886-2-6620-2225 #361|Fax: +886-2-6620-2226|Business Hours: 10:00 AM to 6:00 PM (GMT+8)

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