We extend our heartfelt appreciation for your unwavering support and interest in Brook. We find it necessary to share crucial information with you regarding our Xbox console-related products, which may encounter functional disruptions in the near future.
Recently, we have received player feedback concerning these products when used on Xbox consoles (the latest OS version 10.0.25398.2266, released on 10/16) during online gameplay. An error message may appear: "A connected accessory is not authorized." We deeply regret any inconvenience this may cause you. The Brook engineering team is fully committed to developing a solution to maintain product quality and functionality.
Please trust that we will spare no effort in identifying potential solutions. Once further updates become available, we will promptly notify you through our official community platforms.
If you have any questions or concerns, please feel free to reach out to us via https://www.brookaccessory.com/support/return-and-exchange-process.php/.
With utmost determination,
The Brook Team
Oct 20, 2023