• Q1.Compatibility - Auto Catch Carry

    Q :  Is Watchic compatible with my device?

    A  :  You have to try it to know if it is compatible with your device.
           For iOS, it is good in general. For android, chances are some models work, while some don't 

  • Q2.Other Technical Questions - Auto Catch Carry

    Q : When the battery is low, why is the 2P device easier to disconnect?


    A : To keep 1P of functional stability 。 
         When the battery is low, it is recommended that you recharge the battery to make sure good connection for 2p 。


    Q : Can I use a phone to run 2 Pokémon accounts at the same time?


    A : No , you can not 。


    Q :  Is the Auto Catch Carry waterproof (splash-proof)?


    A : If you need a waterproof function, we suggest that you can  buy other Pocket series products with waterproof function 。


    Q : It can be paired before, but now It can't be paired anymore.


    A : 
         1. Go to the Bluetooth Setting on your phone (not in the game), to forget/clear the device "Pokemon GO Plus" 。

             If you see multiple "Pokemon GO Plus", please clear all of them 。

         2. Restart your phone 。

         3. Then go back to the game to pair it again 。


    Q : It can't catch Pokemon nor collect items from Poke Stop automatically.


    A : 

          1. Make sure you have enough red balls in your bag, it uses red ball to catch Pokemon 。

          2. Make sure you have enough space for caught Pokemon 。

          3. Make sure you have turned on the auto catch and auto collect function on Pocket Auto Catch 。

          4. Make sure you have turned on "Nearby Pokemon" and "Nearby Poke Stop" in Pokemon GO Settings 。

          5. Make sure the internet stream is smooth 。

          6. Make sure your speed is not too fast  。


    Q : My Auto Catch Carry is not charging, what can I do?

    A :

          1. Try other type C cable for charging 

          2. Try another power source 


    Q : Can I charge it with power bank ?


    A :  The power banks that provide low current charging are supported 


    Q : I can not see animation screens, but it is working,  what can I do?


    A : Make sure the power saving mode is OFF 。

Can't Find What You Need?

If none of the situations apply to you, contact your local distributors who will help you troubleshoot or fill out a technical support form so that we can help you find the best solution.

Browse the List of Distributors so that they can help you with troubleshooting.
RMA Location
If troubleshooting is unsuccessful, please fill out a technical support form.
Technical Support

3F., No.121, Jian 8th Rd., Zhonghe Dist., New Taipei City 23585, Taiwan

Tel: +886-2-6620-2225 #361|Fax: +886-2-6620-2226|Business Hours: 10:00 AM to 6:00 PM (GMT+8)

Copyright © Zeroplus Technology Co. Ltd All Rights Reserved. Brook is the registered trademark of Brook Design, LLC.