FAQ

  • Q1.Compatibility - Ras1ution

    Q : How do I know if Ras1ution is compatible with my reacing wheel ?

    A : Before purchase, you can log on to Brook’s official website to see if your racing wheel is listed in the compatibility list. Compatibility list is in the product introduction page.

    The list indicates the racing wheels that have been tested to be compatible with Ras1ution.

    For those racing wheels which are not listed may be incompatible or not be tested yet.

    You can go to Contact us for assistance or suggestion.

    Or, you may search over the internet for other players’ experience.

  • Q2.Firmware Update - Ras1ution

    Q: I don’t know how to do firmware update, how can I do?

    A: There’s firmware update guide for you to download and read.

         You can download it from Brook’s official website.

         Go to “Support è Download”

         Brook’s official website download page: http://www.brookaccessory.com/download/

     

    Q : I have some problem with firmware update.

    A : Should you have any problem, please try the troubleshooting methods as below :

    1. Disconnect, reconnect and retry
    2. Switch another USB port and retry
    3. Use another PC and retry
    4. Restart PC and retry
    5. Restart firmware and retry
    6. Use another controller and retry
    7. Shorten cable length/Use another cable and retry
    8. Make sure you download the correct file
    9. If you have installed ZeroPlus Driver before, remove it and retry
    10. Disable antivirus and retry
    11. Run the program as administrator

         If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

     

    Q : Do I need to do firmware update if there's new release ?

    A : As long as you can use the converter without any problem, you don't have to do firmware update.

     

    Q : What should I pay attention to for firmware update ?

    A: 

    1. Firmware update must be done on a PC or the app, it cannot be done on a console.
    2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
    3. Do it on Windows 7(and above) or Mac.
    4. Disable antivirus when operating.
    5. Don’t remove the converter while update is running.
    6. Make sure the PC has smooth internet stream
  • Q3.Defective - Ras1ution

    Q : My Ras1ution used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

    A:

    1. Please make sure you have followed firmware update guide to do firmware update first.
    2. Check if there's any change to your gamimg environment.
    3. Make sure the screen can turn on when it is plugged to console/PC.
    4. Contact your original place of purchase for assistance.
    5. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
  • Q4.Other Technical Questions - Ras1ution

    Q : What are USB 1 and USB 2 for on Ras1ution ?

    A : 

        1. USB 1: For connecting racing wheel

        2. USB 2: For connecting controller. If there's OS update with the console, and there's trouble using it, please connect an official controller so that you can use it again. Or, if there's new launched console, you can also connect its official controller for lead.

     

    Q : I can also update the firmware of Ras1ution via the Ras1ution app ?

    A : Yes, you can. But it may take some time since it udates via Bluetooth.

     

    Q : Does Ras1ution support to use on PS5 ?

    A : No, you need to buy Ras1ution 2 to play racing game on PS5

     

    Q : My wheel is listed in the compatibility list, I'm sure it's compatible, but it doesn't work.

    A :

         1. Make sure you choose the proper mode for using on different console

         2. For using on PS, it is necessary to press the PS key to log in first.

             Make sre you press PS to log in to use.

             Please check the mapping table to see the mapping of your wheel.

         3. For using on Switch, make sure you have turned on Pro Controller Wired Communication

     

    Q : Can I use accessories such as pedals/ handbrake from differnt brand/model together with my wheel?

    A : No, it is suggested to use the original accessories with the wheel together.

         Mixed use is not guaranteed to work.

     

     

       

Can't Find What You Need?

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