• Q1.Compatibility - Auto Catch Reviver Dia Plus

    Q : Is Auto Catch Reviver Dia Plus compatible with my device?

    A : You have to try it to know if it is compatible with your device.

          For iOS, it is good in general. For android, chances are some models work, while some don't.

  • Q2.Other Technical Questions - Auto Catch Reviver Dia Plus

    Q : It can be paired before, but now It can't be paired anymore.

    A : 

         1. Go to the Bluetooth Setting on your phone (not in the game), to forget/clear the device "Pokemon GO Plus".

             If you see multiple "Pokemon GO Plus", please clear all of them

         2. Then go back to the game to pair it again.


    Q : The pairing indication on the screen of Auto Catch Reviver Dia Plus shows "X", I can't turn it to "V",so I can't pair it.

    A : That indication means if Pocket Auto Catch has already been paired to the phone.

          If it has already been paired, it shows "V".

          If it hasn't been paired, it shows "X".

          Trainers cannot switch it.



    Q : It can't catch Pokemon nor collect items from Poke Stop automatically.

    A : 

          1. Make sure you have enough red balls in your bag, it uses red ball to catch Pokemon.

          2. Make sure you have enough space for caught Pokemon.

          3. Make sure you have turned on the auto catch and auto collect function on Pocket Auto Catch.

          4. Make sure you have turned on "Nearby Pokemon" and "Nearby Poke Stop" in Pokemon GO Settings

          5. Make sure the internet stream is smooth.

          6. Make sure your speed is not too fast (about 60km/hr)



    Q : Can I reset Auto Catch Reviver Dia Plus?

    A : Yes, you can.

         Reset instrustion video: 


         Note: All "Plus series" are the same reset method


    Q : It can't be charged anymore.

    A : 

         1. When you insert Auto Catch Reviver Dia Plus to the charging cable, make sure the metallic parts contact

         2. Try to use other usb cable to charge

         3. Reset

         4. If none of the methods aboce works, please contact the retailer for assistance


    Q : How long does it take to charge? And how long can it be used before the power runs out?

    A : It is suggested that you charge the device everyday as long as you can.

         The general charging time is about one hour, depending on how you use it (using time/ using frequency/ vibration..)

         Also, the using time also depends on how you use it (using time/ using frequency/ vibration..)


    Q : Can I charge it with power bank?

    A : Yes, all Plus series device can be charged with power bank.



    Q : Why is the connection sometimes easily disconnects?

    There are several reasons for unstable connections, such as unstable network connectivity (due to VPN usage or unstable Wi-Fi), device models, and game versions, among others. We recommend trying the following steps for troubleshooting:


    a. Clear the Bluetooth pairing records on your phone: Go to the Bluetooth settings page on your phone, find the option for Pokémon Go Plus, and select "Forget" or "Remove" to clear the device settings.
    b. Clear the pairing records within the game: Go to the in-game "Settings" page, select "Connected Devices and Services," then choose "Pokémon Go Plus." Under "Available Devices," you will see the previously connected device(s) (indicated by a triangle on the right side). Click the triangle to clear the pairing.
    3.Reconnect and pair the device again.


    Q :  What is the supported Bluetooth version?

    A:  It supports Bluetooth version 4.0 and above.


    Q:  What is the maximum range for the connection?

    A :  The typical range is around 10 m. In an open area without obstacles, it can reach up to 20 m.


    Q : What does Lock Screen mean in the Pocket Center App?


    A :  Due to the screen is easily to touch and change to the other setting. 
          You can switch to lock and unlock function in the app.




    Also you can hold and press touch point to lock and ulock screen on auto catch.





Can't Find What You Need?

If none of the situations apply to you, contact your local distributors who will help you troubleshoot or fill out a technical support form so that we can help you find the best solution.

Browse the List of Distributors so that they can help you with troubleshooting.
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