FAQ

  • Q1.Compatibility - Auto Catch Watchic Plus

    Q : Is Watchic compatible with my device?

     

    A : You have to try it to know if it is compatible with your device.

          For iOS, it is good in general. For android, chances are some models work, while some don't.

  • Q2.Other Technical Questions - Auto Catch Watchic Plus

    Q : It can be paired before, but now It can't be paired anymore.

    A : 

         1. Go to the Bluetooth Setting on your phone (not in the game), to forget/clear the device "Pokemon GO Plus".

             If you see multiple "Pokemon GO Plus", please clear all of them

         2. Then go back to the game to pair it again.

      

    Q : It can't catch Pokemon nor collect items from Poke Stop automatically.

    A : 

          1. Make sure you have enough red balls in your bag, it uses red ball to catch Pokemon.

          2. Make sure you have enough space for caught Pokemon.

          3. Make sure you have turned on the auto catch and auto collect function on Pocket Auto Catch.

          4. Make sure you have turned on "Nearby Pokemon" and "Nearby Poke Stop" in Pokemon GO Settings

          5. Make sure the internet stream is smooth.

          6. Make sure your speed is not too fast 

     

    Q : Can I reset Watchic Plus?

    A : Yes, you can.

          Instruction video: https://www.youtube.com/watch?v=8WkvevBaZLo

     

    Q : Can I charge it with power bank?

    A : Yes, you can.

     

    Q : The screen seems to be malfunctioned, can it be repaired?

    A : No, it can't.

     

    Q : What does the app "Pocket Auto Watch" do with Watchic Plus?

    A : 

         1. Update the firmware

         2. Time synchronization

         3. Other functions setting

         4. User manual

Can't Find What You Need?

If none of the situations apply to you, contact your local distributors who will help you troubleshoot or fill out a technical support form so that we can help you find the best solution.

Browse the List of Distributors so that they can help you with troubleshooting.
RMA Location
If troubleshooting is unsuccessful, please fill out a technical support form.
Technical Support

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Tel: +886-2-6620-2225 #361|Fax: +886-2-6620-2226|Business Hours: 10:00 AM to 6:00 PM (GMT+8)

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