• Q1.Firmware Update- P5 PLUS Fighting Board

    Q : I don’t know how to do firmware update, how can I do?


    A : There’s firmware update guide for you to download and read.

         You can download it from Brook’s official website.
         Go to “Support  Download”Brook’s official website download page:


    Q : I have some problem with firmware update.


    A : Should you have any problem, please try the troubleshooting methods as below :

    a.   Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC then to do firmware.  
    b.   Make sure you download the correct file.
    c.   Switch another USB port and retry.
    d.   Disable antivirus and retry.
    e.   Run the program as administrator.
    f.    Restart PC and retry.
    g.   Restart firmware and retry.
    h.   Use another PC and retry.
    i.    Disconnect, reconnect and retry.
    j.    Use other network.
    K.   Use VPM and retry.
    l.    Shorten cable length/Use another cable and retry.

    m.  If you have installed ZeroPlus Driver before, remove it and retry.


    Q : I try to update the firmware for my fighting board , It keeps giving me the message

    " Downlaod file failed  " and "The remote server returned an error: 227 " ,  What can i do ?

    A : 

        Unzip password : Brook


    If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

  • Q2.Defective - P5 PLUS Fighting Board

    Q : My fighting board used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

    Please try the troubleshooting methods as below:

    1. Make sure you have followed a firmware update guide to do firmware update first. 

    2. Switch another USB port and retry.

    3. Connect the fighting board to PC , then press buttons in Device and Printers, and make sure if it works. 


    If it doesn't help, please contact your original place of purchase for assistance.

    For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.


    Q: Neither the console nor the PC recognizes the board.


    A: If none of the methods below helps, the board can be defective.

        1. Try other usb cables

        2. Go to Devices and Printers on PC(Windows10/11) to see if the board is recognized

  • Q3.Other Technical Questions - P5 PLUS Fighting Board

    Q : How to change SOCD mode?

    A : 


    Q : What is dimension of the board of  P5 PLUS Fighting Board?


    A :  9.6*4.5 cm


    Q : What is the expected input lag ?

    A :  The average input lag is around 0.71 ms


    ( Test method : Use Zero Plus logic analyzer to detect the performance of this product on the PS5 platform to get average input to console latency )


    Q : Installation Dimensions

Can't Find What You Need?

If none of the situations apply to you, contact your local distributors who will help you troubleshoot or fill out a technical support form so that we can help you find the best solution.

Browse the List of Distributors so that they can help you with troubleshooting.
RMA Location
If troubleshooting is unsuccessful, please fill out a technical support form.
Technical Support

3F., No.121, Jian 8th Rd., Zhonghe Dist., New Taipei City 23585, Taiwan

Tel: +886-2-6620-2225 #361|Fax: +886-2-6620-2226|Business Hours: 10:00 AM to 6:00 PM (GMT+8)

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