FAQ

  • Q1.Compatibility - PS3PS4 to Switch

    Q : How do I know if the converter is compatible with my controller/stick ?

    A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

    The list indicates the controller/stick that have been tested to be compatible with the converter.

    For those controller/stick which are not listed may be incompatible or not be tested yet.

    You can go to Contact us for assistance or suggestion.

    Or, you may search over the internet for other players’ experience.

     

    Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

    A : Please try to do firmware update, and remember to tick the Controller Compatibility Update box before tapping START.

          

         If it doesn't help, please contact us for further assistance.

  • Q2.Firmware Update - PS3PS4 to Switch

    Q: I don’t know how to do firmware update, how can I do?

    A: There’s firmware update guide for you to download and read.

         You can download it from Brook’s official website.

         Go to “Support è Download”

         Brook’s official website download page: http://www.brookaccessory.com/download/

     

    Q : I have some problem with firmware update.

    A : Should you have any problem, please try the troubleshooting methods as below :

    1. Disconnect, reconnect and retry
    2. Switch another USB port and retry
    3. Use another PC and retry
    4. Restart PC and retry
    5. Restart firmware and retry
    6. Use another controller and retry
    7. Shorten cable length/Use another cable and retry
    8. Make sure you download the correct file
    9. If you have installed ZeroPlus Driver before, remove it and retry
    10. Disable antivirus and retry
    11. Run the program as administrator

         If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

     

    Q : Do I need to do firmware update if there's new release ?

    A : As long as you can use the converter without any problem, you don't have to do firmware update.

     

    Q : What should I pay attention to for firmware update ?

    A: 

    1. Firmware update must be done on a PC, it cannot be done on a console.
    2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
    3. Do it on Windows 7(and above) or Mac.
    4. Disable antivirus when operating.
    5. Don’t remove the converter while update is running.
    6. Make sure the PC has smooth internet stream
  • Q3.Defective - PS3PS4 to Switch

    Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

    A:

    1. Please make sure you have followed firmware update guide to do firmware update first.
    2. Check if there's any change to your gamimg environment.
    3. Make sure the converter LED is on when it is plugged to console/PC.
    4. Contact your original place of purchase for assistance.
    5. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
  • Q4.Other Technical Question - PS3PS4 to Switch

    Q : Does it work with wireless controllers ?

    A : Brook converter is Bluetooth wireless connection.

          Playstation 3 and 4 controllers are Bluetoorh wireless connection; therefore, they can be used wirelessly.

     

    Q : Can I use this converter on WiiU?

    A : By flashing the PS3PS4 to WiiU firmware, you can use this converter on WiiU.

          http://www.brookaccessory.com/download/Wii%20U/

          To use back on Switch, flash the PS3PS4 to Switch firmware. 

          http://www.brookaccessory.com/download/Switch/

     

    Q : Can I use an OTG connector to connect the converter directly to Switch?

    A : Technically speaking, you can do that.

          However, it can be unstable, or can disconnect since power is only from Switch.

          It is still suggested that the converter be connected to Switch dock to use.

     

    Q : When I connect the converter to the Switch dock, Switch suddenly shuts off with a black error screen

    A : Before you connect the converter to the Switch dock, make sure you have turned on "Pro Controller Wired Communication" in System Settings on Switch.

     

         

     

     

     

     

Can't Find What You Need?

If none of the situations apply to you, contact your local distributors who will help you troubleshoot or fill out a technical support form so that we can help you find the best solution.

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