FAQ

  • Q1.Firmware Update - Vivid Controller

    Q: I don’t know how to do firmware update, how can I do?

    A: There’s firmware update guide for you to download and read.

         You can download it from Brook’s official website.

         Go to “Support è Download”

         Brook’s official website download page: http://www.brookaccessory.com/download/

     

    Q : I have some problem with firmware update.

    A : Should you have any problem, please try the troubleshooting methods as below :

    1. Disconnect, reconnect and retry
    2. Switch another USB port and retry
    3. Use another PC and retry
    4. Restart PC and retry
    5. Restart firmware and retry
    6. Use another controller and retry
    7. Shorten cable length/Use another cable and retry
    8. Make sure you download the correct file
    9. If you have installed ZeroPlus Driver before, remove it and retry
    10. Disable antivirus and retry
    11. Run the program as administrator

         If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

     

    Q : Do I need to do firmware update if there's new release ?

    A : As long as you can use the converter without any problem, you don't have to do firmware update.

     

    Q : What should I pay attention to for firmware update ?

    A: 

    1. Firmware update must be done on a PC, it cannot be done on a console.
    2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
    3. Do it on Windows 7(and above) or Mac.
    4. Disable antivirus when operating.
    5. Don’t remove the converter while update is running.
    6. Make sure the PC has smooth internet stream
  • Q2.Defective - Vivid Controller

    Q : My controller used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

    A:

    1. Please make sure you have followed firmware update guide to do firmware update first.
    2. Check if there's any change to your gamimg environment.
    3. Contact your original place of purchase for assistance.
    4. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
  • Q3.Other Technical Questions - Vivid Controller

     

     

     

    <p style="box-sizing: border-box; margin: 0px; padding: 0px; list-style: none; overflow-wrap: break-word; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: inherit; font-family: Roboto, " noto="" sans="" tc",="" -apple-system,="" blinkmacsystemfont,="" 微軟正黑體,="" "segoe="" ui",="" roboto,="" oxygen,="" ubuntu,="" cantarell,="" "fira="" sans",="" "droid="" "helvetica="" neue",="" sans-serif;="" color:="" rgb(147,="" 147,="" 147);"="">Q : I can't make it work on Switch, what can I do?

    A : Before you connect the controller to the Switch dock, make sure you have turned on "Pro Controller Wired Communication" in System Settings on Switch.

     

     

    Q : The left stick on the controller seems to be stuck, it won't go back to center after moving it, what can I do?

    A : You can follow the video below for adjustment.

          https://youtu.be/xRdcjn2Yr2s

     

          If problem persists, Brook offers one year warranty. Please contact the retailer for replacement.

           

     

      

     

Can't Find What You Need?

If none of the situations apply to you, contact your local distributors who will help you troubleshoot or fill out a technical support form so that we can help you find the best solution.

Browse the List of Distributors so that they can help you with troubleshooting.
RMA Location
If troubleshooting is unsuccessful, please fill out a technical support form.
Technical Support

3F., No.121, Jian 8th Rd., Zhonghe Dist., New Taipei City 23585, Taiwan

Tel: +886-2-6620-2225 #361|Fax: +886-2-6620-2226|Business Hours: 10:00 AM to 6:00 PM (GMT+8)

Copyright © Zeroplus Technology Co. Ltd All Rights Reserved. Brook is the registered trademark of Brook Design, LLC.