FAQ

  • Q1.Firmware Update - Wireless Fighting Board

    Q: I don’t know how to do firmware update, how can I do?

    A: There’s firmware update guide for you to download and read.

         You can download it from Brook’s official website.

         Go to “Support è Download”

         Brook’s official website download page: http://www.brookaccessory.com/download/

     

    Q : I have some problem with firmware update.

    A : Should you have any problem, please try the troubleshooting methods as below :

    1. Disconnect, reconnect and retry
    2. Switch another USB port and retry
    3. Use another PC and retry
    4. Restart PC and retry
    5. Restart firmware and retry
    6. Use another controller and retry
    7. Shorten cable length/Use another cable and retry
    8. Make sure you download the correct file
    9. If you have installed ZeroPlus Driver before, remove it and retry
    10. Disable antivirus and retry
    11. Run the program as administrator
    12. Use VPM and retry.

         If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

     

    Q : Do I need to do firmware update if there's new release ?

    A : As long as you can use the converter without any problem, you don't have to do firmware update.

     

    Q : What should I pay attention to for firmware update ?

    A: 

    1. Firmware update must be done on a PC, it cannot be done on a console.
    2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
    3. Do it on Windows 7(and above) or Mac.
    4. Disable antivirus when operating.
    5. Don’t remove the converter while update is running.
    6. Make sure the PC has smooth internet stream

    Q : My board seems to be stuck in X input mode, it can just be used wired, and I can't update it, what can I do ?

    A: 

     1. Make sure the PCB is OFF. Easiest way is to unplug/replug the battery. Or, please install player LED to see if it's off.

     2. Hold down 2P (PS4) mode and plug it in to a PS4

     3. PCB will now be in standard PS4 mode and work fine.

     

  • Q2.Defective - Wireless Fighting Board

    Q : My board seems to be stuck in X input mode, it can just be used wired, and I can't update it, what can I do ?

    A: 

     1. Make sure the PCB is OFF. Easiest way is to unplug/replug the battery. Or, please install player LED to see if it's off.

     2. Hold down 2P (PS4) mode and plug it in to a PS4

     3. PCB will now be in standard PS4 mode and work fine.

     

    Q: Neither the console nor the PC recognizes the board.

    A: If none of the methods below helps, the board can be defective.

        1. Try other usb cables

        2. Go to Devices and Printers on PC(Windows10) to see if the board is recognized

  • Q3.Other Technical Question - Wireless Fighting Board

    Q: How do I use my stick wired or wirelessly?

    A: 

       1. PS4 :   

         1.1 Wired : Simply connect the board to the console for wired use.   

         1.2 Wireless : Wired used first, disconnect the usb cable, then press the PS key, the board will reconnect with the console. 

     

       2. PS3   

         1.1 Wired : Simply connect the board to the console for wired use.   

         1.2 Wireless : Wired used first, disconnect the usb cable, then press the PS key, the board will reconnect with the console

     

       3. Nintendo Switch :   

         1.1 Wired : Simply connect the board to the console for wired use.   

         1.2 Wireless : Wired used first, disconnect the usb cable, then press the PS key, the board will reconnect with the console. 

     

       4. PC :   

         1.1 Wired : Simply connect the board to the PC for wired use.   

         1.2 Wireless : Hold down SHARE, then hold down PS Key for 2 seconds. If you have installed Player LED, then you’ll see the LED  intermittently flash, which shows the board has entered wireless pairing mode. At the moment, you should see  « Wireless Controller« in your Bluetooth device list to pair. 

     

     

    Q: The board cannot be paired to the console.

    A: If the power is too low, the board cannot be turned on to paired.

     

    Q: Which battery should I choose?

    A: Lithium-ion rechargeable battery, DC 3.6V to DC4.2V 

     

    Q : My board seems to be stuck in X input mode, it can just be used wired, and I can't update it, what can I do ?

    A: 

     1. Make sure the PCB is OFF. Easiest way is to unplug/replug the battery. Or, please install player LED to see if it's off.

     2. Hold down 2P (PS4) mode and plug it in to a PS4

     3. PCB will now be in standard PS4 mode and work fine.

     

    Q : I wanted to know if there was a way to turn off the power to it in wireless bluetooth mode without disconnecting the battery?

     

    A:  

       Long press and hold PS button to turn off the Wireless Fighting Board.
       Or turn off the controller from PS5, or turn off the controller from PS5.  

     

    Q : Can it play Apple Arcade game on the Mac?

     

    A: 

       Hold down 2P (PS4) mode and plug it in to a Mac

     

     

     

Can't Find What You Need?

If none of the situations apply to you, contact your local distributors who will help you troubleshoot or fill out a technical support form so that we can help you find the best solution.

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RMA Location
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Technical Support

3F., No.121, Jian 8th Rd., Zhonghe Dist., New Taipei City 23585, Taiwan

Tel: +886-2-6620-2225 #361|Fax: +886-2-6620-2226|Business Hours: 10:00 AM to 6:00 PM (GMT+8)

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