• Q1.Firmware Update - XB Fighting Board

    Q: I don’t know how to do firmware update, how can I do?

    A: There’s firmware update guide for you to download and read.

         You can download it from Brook’s official website.

         Go to “Support è Download”

         Brook’s official website download page:


    Q : I have some problem with firmware update.

    A : Should you have any problem, please try the troubleshooting methods as below :

    1. Disconnect, reconnect and retry
    2. Switch another USB port and retry
    3. Use another PC and retry
    4. Restart PC and retry
    5. Restart firmware and retry
    6. Use another controller and retry
    7. Shorten cable length/Use another cable and retry
    8. Make sure you download the correct file
    9. If you have installed ZeroPlus Driver before, remove it and retry
    10. Disable antivirus and retry
    11. Run the program as administrator
    12. Use VPM and retry.

         If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.


    Q : Do I need to do firmware update if there's new release ?

    A : As long as you can use the converter without any problem, you don't have to do firmware update.


    Q : What should I pay attention to for firmware update ?


    1. Firmware update must be done on a PC, it cannot be done on a console.
    2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
    3. Do it on Windows 7(and above) or Mac.
    4. Disable antivirus when operating.
    5. Don’t remove the converter while update is running.
    6. Make sure the PC has smooth internet stream


    Q : I try to update the firmware for my fighting board , It keeps giving me the message

    " Downlaod file failed  " and "The remote server returned an error: 227 " ,  What can i do ?


    A : 

        Download the offline firmware verssion , then update again.

        Unzip password : Brook

  • Q2.Defective - XB Fighting Board

    Q: The LED on the board never powers up again when it is on power.

    A: Yes, the board can be defective since the LED on the board indicates the board is supplied with power.

         Or, you may try other usb cables.

  • Q3.Other Technical Questions - XB Fighting Board

    Q: What does key lock do?

    A: When key lock turns on, it disable the three buttons Menu, View and Guide.

         In addition, Turbo will not be allowed.

         Finally, the SOCD would be like hitbox.


    Q: Does player LED and key lock LED the same?

    A: No, they are different LEDs, which indicate different status.


    Q: Can it be used wireless?

    A: No, it can't.


    Q: Can I map the buttons?

    A: Yes, you can.

         With the Brook config software, you can do remap on PC.


    Q: How can I connect to Xbox Original to use?

    A: With your original usb cable, you need another Xbox Original Controller to female usb cable.

         So you need two cables to connect XB Fighting Board to Xbox Original. 




    Q : Installation Dimensions


Can't Find What You Need?

If none of the situations apply to you, contact your local distributors who will help you troubleshoot or fill out a technical support form so that we can help you find the best solution.

Browse the List of Distributors so that they can help you with troubleshooting.
RMA Location
If troubleshooting is unsuccessful, please fill out a technical support form.
Technical Support

3F., No.121, Jian 8th Rd., Zhonghe Dist., New Taipei City 23585, Taiwan

Tel: +886-2-6620-2225 #361|Fax: +886-2-6620-2226|Business Hours: 10:00 AM to 6:00 PM (GMT+8)

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