• Q1.How can I get consumer service?

    1. Contact your retailer directly for assistance. 

    2. Fill out the form on our official website, our technical person will help you ASAP.

    3. Also you can visit our social network ( Facebook, Twitter, Youtube …etc) to check our new updates or instructional video!


    RMA Request Instructions

    An RMA number is required before a Brook product can be returned for repair, or replacement. Products that are returned without an RMA number may be refused and returned to the sender, or may result in unnecessary processing delays.

    Please see our Limited Warranty Policy for full details on our return and repair policy.


    Follow these steps to obtain an RMA number:

    1. Complete the RMA Request form. 

        You may need the product model, warranty label and serial number(s).

    2. You will receive an email from containing the RMA number.

        Shipping costs to our offices are your responsibility; shipping costs back are paid by Brook.



    If there are any costs involved, this information will be sent to you for approval prior to any further steps.

Can't Find What You Need?

If none of the situations apply to you, contact your local distributors who will help you troubleshoot or fill out a technical support form so that we can help you find the best solution.

Browse the List of Distributors so that they can help you with troubleshooting.
RMA Location
If troubleshooting is unsuccessful, please fill out a technical support form.
Technical Support

3F., No.121, Jian 8th Rd., Zhonghe Dist., New Taipei City 23585, Taiwan

Tel: +886-2-6620-2225 #361|Fax: +886-2-6620-2226|Business Hours: 10:00 AM to 6:00 PM (GMT+8)

Copyright © Zeroplus Technology Co. Ltd All Rights Reserved. Brook is the registered trademark of Brook Design, LLC.