FAQ

Q: How much voltage does it need to charge Pocket Energy?

A: It's 5V.

 

Q: What does the LED on Pocket Energy indicate when it is charging?

A: 

   1. Red: Charging

   2. Blue: Full power

 

Q: What does the LED on Pocket Energy indicate when it is not charging?

A: 

   1. Intermittent red: The voltage is lower than 3.5 V, you my consider charging it.

 

Q: How long does it take to charge?

A: 3.5 hour at 60mA.

 

Q: How long can it be used before the power runs out?

A: It varies according to different using habits.

 

Q: It just cannot be charged anymore.

A: Please refer to the video link for adjustment (start from 0:15)

    https://www.youtube.com/watch?v=eMkbXbwEL98

   

Currently, the Brook iRecatcher is only compatible with iPhone X (no Home button) and later versions. Versions earlier than iPhone 8 are not currently supported

Q : It can be paired before, but now It can't be paired anymore.

A : 

     1. Go to the Bluetooth Setting on your phone (not in the game), to forget/clear the device "Pokemon GO Plus".

         If you see multiple "Pokemon GO Plus", please clear all of them

     2. Then go back to the game to pair it again.

  

Q : It can't catch Pokemon nor collect items from Poke Stop automatically.

A : 

      1. Make sure you have enough red balls in your bag, it uses red ball to catch Pokemon.

      2. Make sure you have enough space for caught Pokemon.

      3. Make sure you have turned on the auto catch and auto collect function on Pocket Auto Catch.

      4. Make sure you have turned on "Nearby Pokemon" and "Nearby Poke Stop" in Pokemon GO Settings

      5. Make sure the internet stream is smooth.

      6. Make sure your speed is not too fast 

 

Q : Can I reset Watchic Plus?

A : Yes, you can.

      Instruction video: https://www.youtube.com/watch?v=8WkvevBaZLo

 

Q : Can I charge it with power bank?

A : Yes, you can.

 

Q : The screen seems to be malfunctioned, can it be repaired?

A : No, it can't.

 

Q : What does the app "Pocket Auto Watch" do with Watchic Plus?

A : 

     1. Update the firmware

     2. Time synchronization

     3. Other functions setting

     4. User manual

Q : It can be paired before, but now It can't be paired anymore.

A : 

     1. Go to the Bluetooth Setting on your phone (not in the game), to forget/clear the device "Pokemon GO Plus".

         If you see multiple "Pokemon GO Plus", please clear all of them

     2. Then go back to the game to pair it again.

 

Q : The pairing indication on the screen of Auto Catch Reviver Dia Plus shows "X", I can't turn it to "V"，so I can't pair it.

A : That indication means if Pocket Auto Catch has already been paired to the phone.

      If it has already been paired, it shows "V".

      If it hasn't been paired, it shows "X".

      Trainers cannot switch it.

      

 

Q : It can't catch Pokemon nor collect items from Poke Stop automatically.

A : 

      1. Make sure you have enough red balls in your bag, it uses red ball to catch Pokemon.

      2. Make sure you have enough space for caught Pokemon.

      3. Make sure you have turned on the auto catch and auto collect function on Pocket Auto Catch.

      4. Make sure you have turned on "Nearby Pokemon" and "Nearby Poke Stop" in Pokemon GO Settings

      5. Make sure the internet stream is smooth.

      6. Make sure your speed is not too fast (about 60km/hr)

 

 

Q : Can I reset Auto Catch Reviver Dia Plus?

A : Yes, you can.

     Reset instrustion video: https://youtu.be/DiUAP5eN9gI 

 

     Note: All "Plus series" are the same reset method

 

Q : It can't be charged anymore.

A : 

     1. When you insert Auto Catch Reviver Dia Plus to the charging cable, make sure the metallic parts contact

     2. Try to use other usb cable to charge

     3. Reset

     4. If none of the methods aboce works, please contact the retailer for assistance

 

Q : How long does it take to charge? And how long can it be used before the power runs out?

A : It is suggested that you charge the device everyday as long as you can.

     The general charging time is about one hour, depending on how you use it (using time/ using frequency/ vibration..)

     Also, the using time also depends on how you use it (using time/ using frequency/ vibration..)

 

Q : Can I charge it with power bank?

A : Yes, all Plus series device can be charged with power bank.

 

 

Q : Why is the connection sometimes easily disconnects?

There are several reasons for unstable connections, such as unstable network connectivity (due to VPN usage or unstable Wi-Fi), device models, and game versions, among others. We recommend trying the following steps for troubleshooting:

 

a. Clear the Bluetooth pairing records on your phone: Go to the Bluetooth settings page on your phone, find the option for Pokémon Go Plus, and select "Forget" or "Remove" to clear the device settings.
b. Clear the pairing records within the game: Go to the in-game "Settings" page, select "Connected Devices and Services," then choose "Pokémon Go Plus." Under "Available Devices," you will see the previously connected device(s) (indicated by a triangle on the right side). Click the triangle to clear the pairing.
3.Reconnect and pair the device again.

 

Q :  What is the supported Bluetooth version?

A:  It supports Bluetooth version 4.0 and above.

 

Q:  What is the maximum range for the connection?

A :  The typical range is around 10 m. In an open area without obstacles, it can reach up to 20 m.

 

Q : What does Lock Screen mean in the Pocket Center App?

 

A :  Due to the screen is easily to touch and change to the other setting. 
      You can switch to lock and unlock function in the app.

 

      

 

Also you can hold and press touch point to lock and ulock screen on auto catch.

 

 

 

 

Q : It can be paired before, but now It can't be paired anymore.

A : 

     1. Go to the Bluetooth Setting on your phone (not in the game), to forget/clear the device "Pokemon GO Plus".

         If you see multiple "Pokemon GO Plus", please clear all of them

     2. Then go back to the game to pair it again.

 

Q : The pairing indication on the screen of Auto Catch Plus shows "X", I can't turn it to "V"，so I can't pair it.

A : That indication means if Pocket Auto Catch has already been paired to the phone.

      If it has already been paired, it shows "V".

      If it hasn't been paired, it shows "X".

      Trainers cannot switch it.

      

 

Q : It can't catch Pokemon nor collect items from Poke Stop automatically.

A : 

      1. Make sure you have enough red balls in your bag, it uses red ball to catch Pokemon.

      2. Make sure you have enough space for caught Pokemon.

      3. Make sure you have turned on the auto catch and auto collect function on Pocket Auto Catch.

      4. Make sure you have turned on "Nearby Pokemon" and "Nearby Poke Stop" in Pokemon GO Settings

      5. Make sure the internet stream is smooth.

      6. Make sure your speed is not too fast (about 60km/hr)

 

 

Q : Can I reset Auto Catch Plus?

A : Yes, you can.

     Reset instrustion video: https://youtu.be/DiUAP5eN9gI 

 

     Note: All "Plus series" are the same reset method

 

Q : It can't be charged anymore.

A : 

     1. When you insert Auto Catch Plus to the charging cable, make sure the metallic parts contact

     2. Try to use other usb cable to charge

     3. Reset

     4. If none of the methods aboce works, please contact the retailer for assistance

 

Q : How long does it take to charge? And how long can it be used before the power runs out?

A : It is suggested that you charge the device everyday as long as you can.

     The general charging time is about one hour, depending on how you use it (using time/ using frequency/ vibration..)

     Also, the using time also depends on how you use it (using time/ using frequency/ vibration..)

 

Q : Can I charge it with power bank?

A : Yes, all Plus series device can be charged with power bank.

 

Q : What does Lock Screen mean in the Pocket Center App?

 

A :  Due to the screen is easily to touch and change to the other settings. 

      You can switch to lock and unlock function in the app.

                        

 

       Also you can hold and press touch point to lock and ulock  
       screen on auto catch.

       

Q : It can't catch Pokemon nor collect items from Poke Stop automatically.

A : 

 

1. Make sure you have enough red balls in your bag, it uses red ball to catch Pokemon.

2. Make sure you have enough space for caught Pokemon.

3. Make sure you have turned on the auto catch and auto collect function on Pocket Auto Catch.

4. Make sure you have turned on "Nearby Pokemon" and "Nearby Poke Stop" in Pokemon GO Settings

5. Make sure the internet stream is smooth.

6. Make sure your speed is not too fast

 

 

Q : Can I reset Pocket Auto Catch Lightning?

A : Yes, you can.

      Instrustion video: https://youtu.be/SQ-9A6zW85g 

 

Q: Unable to Pair

A :

1. Go to the Bluetooth Settings on your phone (not in the game) to forget/clear the device "Pokemon GO Plus."

    If you see multiple "Pokemon GO Plus," please clear all of them.
2. Restart your phone.
3. Reset the Auto Catch Lightning.
4. Then go back to the game to pair it again.
5. If none of the above methods works, please contact the retailer for assistance.

 

 

Q: Why is there no response when charging?

A:
There are many possible reasons why charging may not be working. Please check according to the following steps:

1. First, check if the metal endpoints on the product or charging cable are dirty.
2. When inserting Pocket Auto Catch into the charging cable, ensure that the metallic parts make proper contact.
3. If it is the first time using or has been unused for a long time, the lithium battery may enter a sleep state,

    resulting in no lights. Wait for 10~15 minutes, then press the button on the product to check if there are any lights.
4. If charging still does not respond, please perform a RESET operation.
5 .If none of the above methods works, please contact the retailer for assistance.

 

A : 
    It is suggested that you charge the device everyday as long as you can.
    The general charging time is about one hour, depending on how you use it
    (using time/ using frequency/ vibration..)
    Also, the using time also depends on how you use it (using time/ using frequency/ vibration..)

 

Q : Can I charge it with power bank?

A : No, you can't.

 

 

 

Q : It can be paired before, but now It can't be paired anymore.

A : 

     1. Go to the Bluetooth Setting on your phone (not in the game), to forget/clear the device "Pokemon GO Plus".

         If you see multiple "Pokemon GO Plus", please clear all of them

     2. Then go back to the game to pair it again.

 

Q : The pairing indication on the screen of Auto Catch Meteor shows "X", I can't turn it to "V"，so I can't pair it.

A : That indication means if Pocket Auto Catch has already been paired to the phone.

      If it has already been paired, it shows "V".

      If it hasn't been paired, it shows "X".

      Trainers cannot switch it.

      

 

Q : It can't catch Pokemon nor collect items from Poke Stop automatically.

A : 

      1. Make sure you have enough red balls in your bag, it uses red ball to catch Pokemon.

      2. Make sure you have enough space for caught Pokemon.

      3. Make sure you have turned on the auto catch and auto collect function on Pocket Auto Catch.

      4. Make sure you have turned on "Nearby Pokemon" and "Nearby Poke Stop" in Pokemon GO Settings

      5. Make sure the internet stream is smooth.

      6. Make sure your speed is not too fast (about 60km/hr)

 

 

Q : Can I reset Auto Catch Meteor?

A : Yes, you can.

     Reset instrustion video: https://drive.google.com/file/d/1DjwKz9XJhjJhGCV-w7x9hat0MlIRdl-B/view  

 

Q : It can't be charged anymore.

A : 

     1. When you insert Auto Catch Reviver Plus to the charging cable, make sure the metallic parts contact

     2. Try to use other usb cable to charge

     3. Reset Auto Catch Reviver Plus

     4. If none of the methods aboce works, please contact the retailer for assistance

 

Q : How long does it take to charge? And how long can it be used before the power runs out?

A : It is suggested that you charge the device everyday as long as you can.

     The general charging time is about one hour, depending on how you use it (using time/ using frequency/ vibration..)

     Also, the using time also depends on how you use it (using time/ using frequency/ vibration..)

 

Q : Can I charge it with power bank?

A : No

Q : It can be paired before, but now It can't be paired anymore.

A : 

     1. Go to the Bluetooth Setting on your phone (not in the game), to forget/clear the device "Pokemon GO Plus".

         If you see multiple "Pokemon GO Plus", please clear all of them

     2. Then go back to the game to pair it again.

 

Q : The pairing indication on the screen of Auto Catch Reviver Dia shows "X", I can't turn it to "V"，so I can't pair it.

A : That indication means if Pocket Auto Catch has already been paired to the phone.

      If it has already been paired, it shows "V".

      If it hasn't been paired, it shows "X".

      Trainers cannot switch it.

      

 

Q : It can't catch Pokemon nor collect items from Poke Stop automatically.

A : 

      1. Make sure you have enough red balls in your bag, it uses red ball to catch Pokemon.

      2. Make sure you have enough space for caught Pokemon.

      3. Make sure you have turned on the auto catch and auto collect function on Pocket Auto Catch.

      4. Make sure you have turned on "Nearby Pokemon" and "Nearby Poke Stop" in Pokemon GO Settings

      5. Make sure the internet stream is smooth.

      6. Make sure your speed is not too fast (about 60km/hr)

 

 

Q : Can I reset Auto Catch Reviver Dia?

A : Yes, you can.

     Reset instrustion video: https://drive.google.com/file/d/1DjwKz9XJhjJhGCV-w7x9hat0MlIRdl-B/view  

 

Q : It can't be charged anymore.

A : 

     1. When you insert Auto Catch Reviver Plus to the charging cable, make sure the metallic parts contact

     2. Try to use other usb cable to charge

     3. Reset Auto Catch Reviver Plus

     4. If none of the methods aboce works, please contact the retailer for assistance

 

Q : How long does it take to charge? And how long can it be used before the power runs out?

A : It is suggested that you charge the device everyday as long as you can.

     The general charging time is about one hour, depending on how you use it (using time/ using frequency/ vibration..)

     Also, the using time also depends on how you use it (using time/ using frequency/ vibration..)

 

Q : Can I charge it with power bank?

A : No

 

 

Q : Why is the connection sometimes easily disconnects?

There are several reasons for unstable connections, such as unstable network connectivity (due to VPN usage or unstable Wi-Fi), device models, and game versions, among others. We recommend trying the following steps for troubleshooting:

 

a. Clear the Bluetooth pairing records on your phone: Go to the Bluetooth settings page on your phone, find the option for Pokémon Go Plus, and select "Forget" or "Remove" to clear the device settings.
b. Clear the pairing records within the game: Go to the in-game "Settings" page, select "Connected Devices and Services," then choose "Pokémon Go Plus." Under "Available Devices," you will see the previously connected device(s) (indicated by a triangle on the right side). Click the triangle to clear the pairing.
3.Reconnect and pair the device again.

 

Q :  What is the supported Bluetooth version?

A:  It supports Bluetooth version 4.0 and above.

 

Q:  What is the maximum range for the connection?

A: The typical range is around 10 m. In an open area without obstacles, it can reach up to 20 m.

Q : It can be paired before, but now It can't be paired anymore.

A : 

     1. Go to the Bluetooth Setting on your phone (not in the game), to forget/clear the device "Pokemon GO Plus".

         If you see multiple "Pokemon GO Plus", please clear all of them

     2. Then go back to the game to pair it again.

 

Q : The pairing indication on the screen of Auto Catch Reviver shows "X", I can't turn it to "V"，so I can't pair it.

A : That indication means if Pocket Auto Catch has already been paired to the phone.

      If it has already been paired, it shows "V".

      If it hasn't been paired, it shows "X".

      Trainers cannot switch it.

      

 

Q : It can't catch Pokemon nor collect items from Poke Stop automatically.

A : 

      1. Make sure you have enough red balls in your bag, it uses red ball to catch Pokemon.

      2. Make sure you have enough space for caught Pokemon.

      3. Make sure you have turned on the auto catch and auto collect function on Pocket Auto Catch.

      4. Make sure you have turned on "Nearby Pokemon" and "Nearby Poke Stop" in Pokemon GO Settings

      5. Make sure the internet stream is smooth.

      6. Make sure your speed is not too fast (about 60km/hr)

 

 

Q : Can I reset Auto Catch Reviver?

A : Yes, you can.

     Reset instrustion video: https://drive.google.com/file/d/1DjwKz9XJhjJhGCV-w7x9hat0MlIRdl-B/view  

 

Q : It can't be charged anymore.

A : 

     1. When you insert Auto Catch Reviver to the charging cable, make sure the metallic parts contact

     2. Try to use other usb cable to charge

     3. Reset Auto Catch Reviver

     4. If none of the methods aboce works, please contact the retailer for assistance