FAQ

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first. 

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch to PS3 mode on fighting sticks and retry. 

6. Connect the converter to PC with fighting sticks, then press buttons in Device and Printers, and make sureif it works.

If it doesn't help, please contact your original place of purchase for assistance.
For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first. 

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch to PS3 mode on fighting sticks and retry. 

6. Connect the converter to PC with fighting sticks, then press buttons in Device and Printers, and make sureif it works.

If it doesn't help, please contact your original place of purchase for assistance.
For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first. 

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch to PS3 mode on fighting sticks and retry. 

6. Connect the converter to PC with fighting sticks, then press buttons in Device and Printers, and make sureif it works.

If it doesn't help, please contact your original place of purchase for assistance.
For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon. 

Q : What's the difference between this product and XE? 

A :  Wingman XE2 supports Switch / PS4/ PC console, and Xbox Bluetooth controller wirelessly, while Wingman XE doesn't support wireless use.

      More information: https://www.brookaccessory.com/products/wingmanxe2/index.html

Q : Does it support to use on PS5?

A : Yes, but it's for PS4 games on PS5 only.

Q : When I connect the converter to the Switch dock, and Switch suddenly shuts off with a black error screen

A : Before you connect the converter to the Switch dock, make sure you have turned on "Pro Controller Wired Communication" in System Settings on Switch.

B:  Restart Switch and retry.

C: Switch another USB port and retry. 

Q : Wingman xe 2 turns off after 5 seconds when I inserted to PS3 , what can i do?

A : Use the wired controller and switch to PS3 mode. (Hold down PS + Right D-Pad buttons)

Q : Does the Wingman XE2 support Sixaxis or any kind of motion sensor functionalit

      on PlayStation 3?

A : Yes , it can support. 
      The controller itself must have a 6-axis to match the 4-axis of the PS3 console.

Q : The touchpad function of the converter works fine, when I press the select button, it works as a touchpad, but now when I update the function, it becomes a share button, what should I do?

A: Press Guide + A, then View +L3.

       Touchpad emulation on : Guide + A
       Touchpad emulation off : Guide + Y

       View +L3: Original touchpad emulation, View = TP Key (default)
       View+R3: New touchpad simulation (used by Ghost of Tsushima)

Q :  How can i turn it on /off vibration function on controller?

A :  

     PS(XBOX) + Square(X)= Enable Rumble Motor
     PS(XBOX) + Circle(B)= Disable Rumble Motor  

Q : What's the difference between this product and XB? 

 A : Wingman XB 2 supports to used Xbox Bluetooth controller wirelessly, while Wingman XB doesn't support wireless use.

Q : If I buy DualShock 3, will on Xbox Original support keys sensitive to the pressure?

A :  The pressure sensitivity function is not supported when you use PS3 controller.

Q : Does it work with wireless controllers ?

A : Yes, it does.

Q : There's no response at all when I use the converter on PS2.

A : Please get another micro usb cable, plug it to Wingmn PS2.

      For the other side of the cable, please plug it to the usb port on PS2 to supply additional power to the converter.

Q : How to switch to Xinput?

A : When Wingman PS2 is connected to PC, and the controller is connected to Wingman PS2, you can switch to Xinput by holding down SELECT + Dpad Down for about 2 seconds.

     To switch back to PS classic mode (default mode), hold down SELECT + Dpad Up for about 2 seconds, or just unplug the converter, and plug it back to PC/console.

Q : My PS2 hard disk would eject itself when powering on the console 

A : Please fill out the technical support form for assisance.

     https://www.brookaccessory.com/rma/rma_form_global.php 

Q : My PS1 would reset

A : Please fill out the technical support form for assisance.

     https://www.brookaccessory.com/rma/rma_form_global.php 

Q : When I move my analog stick up and diagonally to the left my character walks instead of running ,what can i do?

A :  

Press combo key at same time.

Select ( view ) + △ / ( X ) = 3DVR magnification ON
Select ( view ) + Ｏ / ( B ) = 3DVR magnification OFF

Q : The game I am playing frequently uses select ("SHARE ") while pressing other buttons quickly after. 

      I keep accidentally placing the controller into fighting stick mode. 

      Is there any way to disable this mode change?

A : 

      Update the beta v1.3.6 version.

      https://drive.google.com/file/d/18lyZuGfgv1lSlNr8hsOkljU-oOsgnOZa/view?usp=drive_link
      
      Press combo key for 3 second , you can switch to Fighting Stick mode
      Press Share＋Options + ○ = Joystick mode 1
      Press Share＋Options+ ╳= Joystick mode 2
      Press Share＋Options+ △= Joystick mode 3

Q : Why my Xbox One controller can't use the wireless connection?

A : 

    Due to update of the Xbox Bluetooth controller changes the Bluetooth from Classic to BLE,

    the Wingman SNES doesn’t support Bluetooth mode with Xbox one controller.

    However, there’s one work around you can try.
    https://youtu.be/U9cAIM9svEw 

Q : Why can't I recognize the SELECT button when I use Wingman SNES to connect to Zero Pi Fighting Board?

A : 

    Please switch the Zero Pi Fighting Board to PS3 mode (press and hold 1P to connect) to allow the Wingman SNES to recognize the SELECT button.

How do I make 240 blocks of DC memory?

A :

        2 Execute Brook_Dreamcast_VMU_SL_Tool_202011112.exe

        4 Click [Load from PC]

        6 Loading(it may take some time for loading, and it looks like it’s stuck, just wait for it)

There's no response at all when I use the converter on Saturn and Dreamcast

 A : Please try to use another usb cable to connect the converter to a 5V power source to offer additional power.

      The power Saturn offers may be insufficient to make it properly work.

How do I switch the input mode on Saturn and  Dreamcast?

A : 

On Saturn :

Switch to “3D Control mode”:
Press VIEW + Y, the Console Green LED is permanently on.

Switch to “Standard mode”:
Press VIEW + A, the Console Red LED is permanently on.

Switch to “Arcade mode”:
Press VIEW + B, the Console Red LED and Green Led are permanently on.

On Dreamcast :

Switch to “Gamepad mode”:
Press VIEW + Y, the Console Green LED is permanently on.

Switch to “Arcade Stick mode”:
Press VIEW + A, the Console Red LED is permanently on.

A :  Wingman NS is the integration and upgrade version of the two converters mentioned above.

      More information: https://www.brookaccessory.com/detail/81849027/ 

A : 

1. Connect the PS4 controller to PS4 wired, make sure it can be normally used.
2. Disconnect the USB cable from PS4, and connect the PS4 controller wired to Wingman NS(Wingman NS on Switch dock already), make sure it can be normally used.
3. Disconnect the USB cable from Wingman NS, wait for about 8-10 seconds, press the PS key on PS4 controller, it will connect wirelessly to Wingman NS

Note：If it cannot be normally used in the future, follow the steps abc again for troubleshooting