• Q1.Firmware Update - X One SE Adapter

    Q: I don’t know how to do firmware update, how can I do?

    A: There’s firmware update guide for you to download and read.

         You can download it from Brook’s official website.

         Go to “Support => Download”

         Brook’s official website download page:


    Q : I have some problem with firmware update.

    A : Should you have any problem, please try the troubleshooting methods as below :

    1. Disconnect, reconnect and retry
    2. Switch another USB port and retry
    3. Use another PC and retry
    4. Restart PC and retry
    5. Restart firmware and retry
    6. Use another controller and retry
    7. Shorten cable length/Use another cable and retry
    8. Make sure you download the correct file
    9. If you have installed ZeroPlus Driver before, remove it and retry
    10. Disable antivirus and retry
    11. Run the program as administrator

         If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.


    Q : Do I need to do firmware update if there's new release ?

    A : As long as you can use the converter without any problem, you don't have to do firmware update.


    Q : What should I pay attention to for firmware update ?


    1. Firmware update must be done on a PC, it cannot be done on a console.
    2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
    3. Do it on Windows 7(and above) or Mac.
    4. Disable antivirus when operating.
    1. Don’t remove the converter while update is running.
    2. Make sure the PC has smooth internet stream

    Q : I try to update the firmware for my converter , It keeps giving me the message

    " Downlaod file failed  " and "The remote server returned an error: 227 " ,  What can i do ?


    A : 

        Download the offline firmware verssion , then update again.

        Unzip password : Brook

  • Q2.Defective - X One SE Adapter

    .Q : My adapter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.


    1. Please make sure you have followed firmware update guide to do firmware update first.
    2. Check if there's any change to your gamimg environment.
    3. Make sure the adapter LED is on when it is plugged/paired to console/PC.
    4. Shake the adapter, check if there's any strange sound.
    5. Make sure the hardware part is good.
    6. Make sure if it can be normally charged.
    7. Make sure the connecting cable is in good condition.
    8. Contact your original place of purchase for assistance.
    9. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
  • Q3.Other Technical Questions - X One SE Adapter

    Q: How do I switch between each mode?

    A: There's a switch on the adapter, please switch to the mode you want and then connect it to the corresponding console.


    Q: Can X One Adapter SE turn on Switch wirelessly?

    A: Due to some technical restrictions, it cannot turn on Switch wirelessly.


    Q: Does X One Adapter SE support remap function in Xbox One mode?

    A: Please do it in the Settings on Xbox One.


    Q: Does X One Adapter SE support turbo function in Xbox One mode?

    A: Since Xbox One doesn't support turbo function itself, X One Adapter SE doesn't offer that function.


    Q: There's some noise when I use my earphone/headset with X One Adapter SE.


        1. Please try to do firmware update first

        2. Try other earphone/headset


    Q: Does X One Adapter SE have built-in battery

    A: No, the power is from the controller, so make sure your controller has enough power.

         In addition, always press the Xbox key first to power on your controller, then it activates Xbox One Adapter SE.


         *NOTE: It is suggested to use the official lithium-ion rechargeable battery which offers stable and consistent power to your controller to have best gaming experience.


    Q: Where can I find more information?


Can't Find What You Need?

If none of the situations apply to you, contact your local distributors who will help you troubleshoot or fill out a technical support form so that we can help you find the best solution.

Browse the List of Distributors so that they can help you with troubleshooting.
RMA Location
If troubleshooting is unsuccessful, please fill out a technical support form.
Technical Support

3F., No.121, Jian 8th Rd., Zhonghe Dist., New Taipei City 23585, Taiwan

Tel: +886-2-6620-2225 #361|Fax: +886-2-6620-2226|Business Hours: 10:00 AM to 6:00 PM (GMT+8)

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