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FAQ

  • Q1.General - Wingman XB 3

    Q: What are the differences between Wingman XB 2 and Wingman XB 3?

    Ans: Wingman XB 2 is compatible with Xbox 360 and Xbox Original consoles; Wingman XB 3 is compatible with Xbox One and Xbox Series X|S consoles

     

    Q : In the xbox dashboard, when press the right trigger with Vader 4 Pro controller, it will make the page scroll down twice/double click , what can i do ?

     

    Ans : 

    Please follow the steps below to test.
    1. Set PC mode on Vader 4 Pro controller, then connect the Vader 4 Pro controller to a PC. 
    2. Download the Vader 4 Pro controller APP

    https://www.xincing.com/page/FDG.download
    3. Run the APP, then press RT and LT button in TEST in Test Options
    4. Make sure the value is slowing up from 0, 1, 2.. to 255. 
    5. If the value is direct 0-255, you need to calibrate the controller.

    https://drive.google.com/file/d/19Sr78h0N5u9wVlBOA9x7yJXsbqfeXyy9/view?usp=drive_link
    5. In the xbox dashboard ,then test it again.

     

  • Q2.Compatibility - Wingman XE 2

    Q: How do I know if the converter is compatible with my stick ?

     

    A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

    For those controller/stick which are not listed may be incompatible or not be tested yet.

    Or, you may search over the internet for other players’ experience.

     

    Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

     

         

         A : Connect converter  to other USB port.

         B : Switch to other (X360/PS3/PS4/PC) mode on stick and retry.
         C : Try to do firmware update.
         D : Use other fighting sticks/controller to see if usb port works.   

     

          If it doesn't help, please contact us for further assistance.

     

    Q : I can't use my converter with my racing wheel, how can I do?

          For using racing wheel, Ras1ution may be good for you.

          https://www.brookaccessory.com/detail/88228620/

  • Q3.Compatibility - Wingman XB 2

    Q: What are the differences between Wingman XB 2 and Wingman XB 3?

    Ans: Wingman XB 2 is compatible with Xbox 360 and Xbox Original consoles; Wingman XB 3 is compatible with Xbox One and Xbox Series X|S consoles

     

    Q: How do I know if the converter is compatible with my stick ?

    Ans: Before purchase, you can log on to Brook's official website to see if your controller/stick is listed in the compatibility list.
    Compatibility list is in the product introduction page.

    For those controller/stick which are not listed may be incompatible or not be tested yet.
    Or, you may search over the internet for other player's experience.

     

    Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

    A : Connect converter  to other USB port.
    B : Switch to other (X360/PS3/PS4/PC) mode on stick and retry.
    C : Try to do firmware update.
    D : Use other fighting sticks/controller to see if theusb port works.  

    If it doesn't help, please contact us for further assistance.

     

    Q : I can't use my converter with my racing wheel, how can I do?

    Ans: For using racing wheel, Ras1ution may be good for you: https://www.brookaccessory.com/detail/88228620

  • Q4.Compatibility - Wingman PS2

    Q : How do I know if the converter is compatible with my controller/stick ?

     

    A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

    The list indicates the controller/stick that have been tested to be compatible with the converter.

    For those controller/stick which are not listed may be incompatible or not be tested yet.

    You can go to Contact us for assistance or suggestion.

    Or, you may search over the internet for other players’ experience.

     

    Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

     

    A : Connect Wingman PS2 to other USB port.
    B : Please try to do firmware update.
    C : Use other sticks to see if the situation persists.   

     

      If it doesn't help, please contact us for further assistance.

  • Q5.Compatibility - Wingman SNES

    A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

    For those controller/stick which are not listed may be incompatible or not be tested yet.

    Or, you may search over the internet for other players’ experience.

     

    Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

     

          If it doesn't help, please contact us for further assistance.

     

    Q : I can't use my converter with my racing wheel, how can I do?

     

          For using racing wheel, Ras1ution may be good for you.

          https://www.brookaccessory.com/detail/88228620/

  • Q6.Compatibility - Wingman SD

    Q: How do I know if the converter is compatible with my stick ?

     

    A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

    For those controller/stick which are not listed may be incompatible or not be tested yet.

    Or, you may search over the internet for other players’ experience.

     

    Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

     

         A : Connect converter to other USB port.
         B : Switch to other (X360/PS3/PS4/PC) mode on stick and retry.
         C : Try to do firmware update.
         D : Use other fighting sticks/controller to see if theusb port works.  

     

          If it doesn't help, please contact us for further assistance.

     

    Q : I can't use my converter with my racing wheel, how can I do?

     

          For using racing wheel, Ras1ution may be good for you: https://www.brookaccessory.com/detail/88228620

     

     

  • Q7.Compatibility - Wingman NS

    Q: How do I know if the converter is compatible with my stick ?

     

    A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

    For those controller/stick which are not listed may be incompatible or not be tested yet.

    Or, you may search over the internet for other players’ experience.

     

    Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

     

         A : Connect converter to other USB port.
         B : Switch to other (X360/PS3/PS4/PC) mode on stick and retry.
         C : Try to do firmware update.
         D : Use other fighting sticks/controller to see if theusb port works.  

     

          If it doesn't help, please contact us for further assistance.

     

    Q : I can't use my converter with my racing wheel, how can I do?

     

          For using racing wheel, Ras1ution may be good for you: https://www.brookaccessory.com/detail/88228620

     

  • Q8.Compatibility - Wingman XB

    Q: How do I know if the converter is compatible with my stick ?

     

    A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

    For those controller/stick which are not listed may be incompatible or not be tested yet.

    Or, you may search over the internet for other players’ experience.

     

    Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

     

         A : Connect converter  to other USB port.
         B : Switch to other (X360/PS3/PS4/PC) mode on stick and retry.
         C : Try to do firmware update.
         D : Use other fighting sticks/controller to see if theusb port works.  

     

          If it doesn't help, please contact us for further assistance.

     

    Q : I can't use my converter with my racing wheel, how can I do?

     

          For using racing wheel, Ras1ution may be good for you: https://www.brookaccessory.com/detail/88228620

  • Q9.Compatibility - Wingman XE

    Q: How do I know if the converter is compatible with my stick ?

     

    A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

    For those controller/stick which are not listed may be incompatible or not be tested yet.

    Or, you may search over the internet for other players’ experience.

     

    Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

     

    A : 

         a : Connect converter  to other USB port.
         b : Switch to other (X360/PS3/PS4/PC) mode on stick and retry.
         c : Try to do firmware update.
         d : Use other fighting sticks/controller to see if usb port works.   

     

          If it doesn't help, please contact us for further assistance.

     

     

    Q : I can't use my converter with my racing wheel, how can I do?

     

          For using racing wheel, Ras1ution may be good for you.

          https://www.brookaccessory.com/detail/88228620/

  • Q10.Firmware Update - Wingman XE 2

    Q: I don’t know how to do firmware update, how can I do?

     

    A: There’s firmware update guide for you to download and read.
         You can download it from Brook’s official website.

         Go to “Support  Download ”
         Brook’s official website download page: http://www.brookaccessory.com/download/

    1.    
    2. Q : Do I need to do firmware update if there's new release ?

    3.  

    4. A : As long as you can use the converter without any problem, you don't have to do firmware update.

    5.  

    6. Q : I have some problem with firmware update.

    7.  

    8. A : Should you have any problem, please try the troubleshooting methods as below :

      a.   Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC then to do firmware.  
      b.   Make sure you download the correct file.
      c.   Switch another USB port and retry.
      d.   Disable antivirus and retry.
      e.   Run the program as administrator.
      f.    Restart PC and retry.
      g.   Restart firmware and retry.
      h.   Use another PC and retry.
      i.    Disconnect, reconnect and retry.
      j.    Use other network.
      K.   Shorten cable length/Use another cable and retry.
      l.    If you have installed ZeroPlus Driver before, remove it and retry.
      m.  Use VPN and retry.

    9.  

    10.  If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

     

    Q : I try to update the firmware for my converter , It keeps giving me the message

    " Downlaod file failed  " and "The remote server returned an error: 227 " ,  What can i do ?

    A : 

        Download the offline firmware verssion , then update again.

        Unzip password : Brook

    https://drive.google.com/drive/folders/14jrFACCDn-gathPK_ciJzV7I-f2FLOct?usp=drive_link

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If none of the situations apply to you, contact your local distributors who will help you troubleshoot or fill out a technical support form so that we can help you find the best solution.

Browse the List of Distributors so that they can help you with troubleshooting.
RMA Location
If troubleshooting is unsuccessful, please fill out a technical support form.
Technical Support

3F., No.121, Jian 8th Rd., Zhonghe Dist., New Taipei City 23585, Taiwan

Tel: +886-2-6620-2225 #361|Fax: +886-2-6620-2226|Business Hours: 10:00 AM to 6:00 PM (GMT+8)

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