FAQ

Q51.Defective - Sniper
Q : My Sniper used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the Sniper LED is on when it is plugged to console/PC.
4. Make sure you are using the usb cable from Brook, and it should be plugged with the main head
5. Make sure your Sniper APP is the latest version.
6. Contact your original place of purchase for assistance.
7. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q52.Defective - PS3PS4 to MDPCE
Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the converter LED is on when it is plugged to console/PC.
4. Contact your original place of purchase for assistance.
5. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q53.Other Technical Questions - Nincade

Q: How do I install Nincade?

A: Please refer to the instruction for more details.

When installing, please be careful not to harm the elements on your console.

Q: I have difficulty pairing my controller to Nincade.

A:

1. Make sure you have followed the instruction to pair the controller.

http://www.brookaccessory.com/detail/31656582/

2. For 8bitdo controllers, they can be paired with either iCade mode or Switch mode.
Q54.Defective - PS3PS4 to Dreamcast
Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Contact your original place of purchase for assistance.
4. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q55.Defective - PS3PS4 to NEOGEO
Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Contact your original place of purchase for assistance.
4. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q56.Defective - Xbox360XboxOne to Switch
Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the converter LED is on when it is plugged to console/PC.
4. Contact your original place of purchase for assistance.
5. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q57.Defective - PS3PS4 to Switch
Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the converter LED is on when it is plugged to console/PC.
4. Contact your original place of purchase for assistance.
5. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q58.Defective - Xbox360XboxOne to WiiU
Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the converter LED is on when it is plugged to console/PC.
4. Contact your original place of purchase for assistance.
5. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q59.Defective - PS3PS4 to WiiU
Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the converter LED is on when it is plugged to console/PC.
4. Contact your original place of purchase for assistance.
5. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q60.Defective - Xbox360XboxOne to XboxOne
Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the converter LED is on when it is plugged to console/PC.
4. Contact your original place of purchase for assistance.
5. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

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