FAQ

Q61.Defective - PS3PS4 to XboxOne
Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the converter LED is on when it is plugged to console/PC.
4. Contact your original place of purchase for assistance.
5. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q62.Defective - PS3 to XboxOne
Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the converter LED is on when it is plugged to console/PC.
4. Contact your original place of purchase for assistance.
5. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q63.Defective - PS3PS4 to PS2
Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Contact your original place of purchase for assistance.
4. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q64.Defective - XboxOne to PS4
Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the converter LED is on when it is plugged to console/PC.
4. Contact your original place of purchase for assistance.
5. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q65.Defective - Xbox360XboxOne to PS4
Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the converter LED is on when it is plugged to console/PC.
4. Contact your original place of purchase for assistance.
5. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q66.Defective - Xbox360 to PS4
Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the converter LED is on when it is plugged to console/PC.
4. Contact your original place of purchase for assistance.
5. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q67.Defective - PS2 to PS3PS4
Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Contact your original place of purchase for assistance.
4. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q68.Defective - PS3PS4 to PS3PS4
Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the converter LED is on when it is plugged to console/PC.
4. Contact your original place of purchase for assistance.
5. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q69.Defective - PS3 to PS4
Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the converter LED is on when it is plugged to console/PC.
4. Contact your original place of purchase for assistance.
5. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q70.Defective - PS3PS4 to NEOGEO mini
Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:
1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there’s any change to your gamimg environment.
3. Contact your original place of purchase for assistance.
4. For further assistance, please log on to Brook’s official website, go to “Contact us”, and leave your message, we will contact you soon.

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