FAQ

1. Contact your retailer directly for assistance. 

2. Fill out the form on our official website, our technical person will help you ASAP.

3. Also you can visit our social network ( Facebook, Twitter, Youtube …etc) to check our new updates or instructional video!

RMA Request Instructions

An RMA number is required before a Brook product can be returned for repair, or replacement. Products that are returned without an RMA number may be refused and returned to the sender, or may result in unnecessary processing delays.

Please see our Limited Warranty Policy for full details on our return and repair policy. 

http://www.brookaccessory.com/warranty/warranty.php

Follow these steps to obtain an RMA number:

1. Complete the RMA Request form. 

    You may need the product model, warranty label and serial number(s).

2. You will receive an email from rma@brookaccessory.com containing the RMA number.

    Shipping costs to our offices are your responsibility; shipping costs back are paid by Brook.

Costs

If there are any costs involved, this information will be sent to you for approval prior to any further steps.