FAQ

Q1.Firmware Update -Gen-5X Fighting Board

Q : I don’t know how to do firmware update, how can I do?

A : There’s firmware update guide for you to download and read.

You can download it from Brook’s official website.

Go to “Support Download”

Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

a. Press PS button and Share button at the same time, then connect to PC, make sure it recognizes " WPM USB " device in Device and Printers.
b. Make sure you download the correct file.
c. Switch another USB port and retry.
d. Disable antivirus and retry.
e. Run the program as administrator.
f. Restart PC and retry.
g. Restart firmware and retry.
h. Use another PC and retry.
i. Disconnect, reconnect and retry.
j. Use other network.

K. Shorten cable length/Use another cable and retry.
l. If you have installed ZeroPlus Driver before, remove it and retry.

m. Use VPM and retry.

If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : I try to update the firmware for my fighting board , It keeps giving me the message

" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?

A :

Download the offline firmware verssion , then update again.

Unzip password : Brook

https://drive.google.com/drive/folders/1d3FgAzTP9ZJjp5F-6jInwC89ImcHMx4X?usp=drive_link
Q2.Defective - Gen-5X Fighting Board

Q : My fighting board used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first.

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch to other mode on fighting sticks and retry.

6. Connect the Gen-5X Fighting Board to your PC, then press the buttons in Device and Printer to see if it works.

If it doesn't help, please contact your original place of purchase for assistance.
For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q3.Other Technical Questions - Gen-5X Fighting Board

Q : Getting an erroe in use update fails at 15 %, PS5 will not allow me to use controller, what can i do ?

A: To set the USB wired mode, please turn on the Use USB Cable of the PS5 main unit before use.

Remember to re-login to the PS5 console.

Q : How to change SOCD mode?

A : Hold down the corresponding button first, then insert the power cable into the console to switch modes.

Q : Installation Dimensions

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