FAQ

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

     You can download it from Brook’s official website.

     Go to “Support => Download”

     Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

1. Disconnect, reconnect and retry
2. Switch another USB port and retry
3. Use another PC and retry
4. Restart PC and retry
5. Restart firmware and retry
6. Use another controller and retry
7. Shorten cable length/Use another cable and retry
8. Make sure you download the correct file
9. If you have installed ZeroPlus Driver before, remove it and retry
10. Disable antivirus and retry
11. Run the program as administrator

     If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : Do I need to do firmware update if there's new release ?

A : As long as you can use the converter without any problem, you don't have to do firmware update.

Q : What should I pay attention to for firmware update ?

A: 

1. Firmware update must be done on a PC, it cannot be done on a console.
2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
3. Do it on Windows 7(and above) or Mac.
4. Disable antivirus when operating.
5. Don’t remove the converter while update is running.
6. Make sure the PC has smooth internet stream

Q : My adapter is stuck in purple light(update mode).

A:

1. Redo fimware update again.
2. Disconnect, reconnect and retry fimware update.
3. Contact Brook for further assistance.

.Q : My adapter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:

1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the adapter LED is on when it is plugged/paired to console/PC.
4. Shake the adapter, check if there's any strange sound.
5. Make sure the hardware part is good.
6. Make sure if it can be normally charged.
7. Make sure the connecting cable is in good condition.
8. Contact your original place of purchase for assistance.
9. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q : My adapter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:

1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the adapter LED is on when it is plugged/paired to console/PC.
4. Shake the adapter, check if there's any strange sound.
5. Make sure the hardware part is good.
6. Make sure if it can be normally charged.
7. Contact your original place of purchase for assistance.
8. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q: How do I switch between each mode?

A: There's a switch on the adapter, please switch to the mode you want and then connect it to the corresponding console.

Q: Can X One Adapter SE turn on Switch wirelessly?

A: Due to some technical restrictions, it cannot turn on Switch wirelessly.

Q: Does X One Adapter SE support remap function in Xbox One mode?

A: Please do it in the Settings on Xbox One.

Q: Does X One Adapter SE support turbo function in Xbox One mode?

A: Since Xbox One doesn't support turbo function itself, X One Adapter SE doesn't offer that function.

Q: There's some noise when I use my earphone/headset with X One Adapter SE.

A: 

    1. Please try to do firmware update first

    2. Try other earphone/headset

Q: Does X One Adapter SE have built-in battery

A: No, the power is from the controller, so make sure your controller has enough power.

     In addition, always press the Xbox key first to power on your controller, then it activates Xbox One Adapter SE.

     *NOTE: It is suggested to use the official lithium-ion rechargeable battery which offers stable and consistent power to your controller to have best gaming experience.

Q: Where can I find more information?

A: https://www.brookaccessory.com/detail/43268489/ 

Q: How do I switch between each mode?

A: Please simply follow the instruction on the website or the manual to do so. 

    One thing you may need to notice is that you have to hold down the combo keys for about 10 seconds until the LED does off, which means it has successfully switched to designated mode.

Q: Can X One Adapter turn on Switch wirelessly?

A: Due to some technical restrictions, it cannot turn on Switch wirelessly.

Q: Does X One Adapter support remap function in Xbox One mode?

A: Yes, please do it in the Settings on Xbox One.

Q: Does X One Adapter support turbo function in Xbox One mode?

A: Since Xbox One doesn't support turbo function itself, X One Adapter doesn't offer that function.

Q: There's some noise when I use my earphone/headset with X One Adapter.

A: 

    1. Please try to do firmware update first

    2. Try other earphone/headset

    3. Try other Xbox One controllers

Q: The Brook LED doesn't turn on when I charge it.

A: 

    1. Check if there's any harware damage

    2. Tap the reset button on the adapter

    3. The battery life might end

Q: The X One Adapter behaves weirdly, what can I do?

A: You can consider forcing the adapter to do firmware update, please refer to the video for reference.

     https://www.youtube.com/watch?v=vgPtqOSYNB8&feature=youtu.be

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

     You can download it from Brook’s official website.

     Go to “Support => Download”

     Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

1. Disconnect, reconnect and retry
2. Switch another USB port and retry
3. Use another PC and retry
4. Restart PC and retry
5. Restart firmware and retry
6. Use another controller and retry
7. Shorten cable length/Use another cable and retry
8. Make sure you download the correct file
9. If you have installed ZeroPlus Driver before, remove it and retry
10. Disable antivirus and retry
11. Run the program as administrator

     If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : Do I need to do firmware update if there's new release ?

A : As long as you can use the converter without any problem, you don't have to do firmware update.

Q : What should I pay attention to for firmware update ?

A: 

1. Firmware update must be done on a PC, it cannot be done on a console.
2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
3. Do it on Windows 7(and above) .
4. Disable antivirus when operating.

1. Don’t remove the converter while update is running.
2. Make sure the PC has smooth internet stream
3.  

Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed  " and "The remote server returned an error: 227 " ,  What can i do ?

A :     

Q : My adapter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:

1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the adapter LED is on when it is plugged/paired to console/PC.
4. Shake the adapter, check if there's any strange sound.
5. Make sure the hardware part is good.
6. Make sure if it can be normally charged.
7. Make sure the connecting cable is in good condition.
8. Contact your original place of purchase for assistance.
9. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q: Does X One Adapter SE 2 support remap function in Xbox One mode?

A: Please do it in the Settings on Xbox One.

Q: Does X One Adapter SE 2 support turbo function in Xbox One mode?

A: Since Xbox One doesn't support turbo function itself, X One Adapter SE 2 doesn't offer that function.

Q: Does X One Adapter SE 2 have built-in battery

A: No, the power is from the controller, so make sure your controller has enough power.

     In addition, always press the Xbox key first to power on your controller, then it activates Xbox One Adapter SE 2.

     *NOTE: It is suggested to use the official lithium-ion rechargeable battery which offers stable and consistent power to your controller to have best gaming experience.

 

Q: When using motion controls with my XONE SE2, the detection feels inaccurate, or the camera angle drifts on its own even when the controller is completely still. What should I do?

A: Motion control (gyroscope) settings may occasionally require calibration due to gameplay variations or environmental factors to restore optimal performance. Please follow the steps below to calibrate your adapter:

1. Mode Switching: Ensure the adapter is powered off, then switch the mode toggle to "PS" Mode.

2. Place Flat: Plug the adapter into a power source (any console or PC will work) and make sure to place it flat on a stable, level surface.

3. Button Combination: Press and hold both the "Wireless button" on the adapter and the "D-Pad Down" on the controller simultaneously for at least 5 seconds, until the adapter's LED flashes red once, then release.

4. Test: The motion control calibration is complete. Please test the controller again to see if it functions correctly.
   
    

Q: My XONE SE2 suddenly cannot connect wirelessly to the Switch console, although the wired connection works perfectly. What should I do?

A: In some instances, the Switch console may automatically refresh or change the Bluetooth pairing key with the controller, resulting in a wireless connection failure. Performing an adapter reset will resolve this issue. Please follow the reset steps below:

1. Mode Switching: Ensure the adapter is powered off, then switch the mode toggle to "NS" Mode.

2. Connect Power: Plug the adapter into a power source (any console or PC).

3. Button Combination: Press and hold both the "Wireless button" on the adapter and the "D-Pad Right" on the controller simultaneously for at least 5 seconds, until the adapter's LED flashes red once, then release.

4. Re-pair: The reset is complete. Please refer to the user manual and follow the wireless pairing steps from the beginning to re-establish the connection.