FAQ

Q : It can be paired before, but now It can't be paired anymore.

A : 

     1. Go to the Bluetooth Setting on your phone (not in the game), to forget/clear the device "Pokemon GO Plus".

         If you see multiple "Pokemon GO Plus", please clear all of them

     2. Then go back to the game to pair it again.

Q : It can't catch Pokemon nor collect items from Poke Stop automatically.

A : 

      1. Make sure you have enough red balls in your bag, it uses red ball to catch Pokemon.

      2. Make sure you have enough space for caught Pokemon.

      3. Make sure you have turned on the auto catch and auto collect function on Pocket Auto Catch.

      4. Make sure you have turned on "Nearby Pokemon" and "Nearby Poke Stop" in Pokemon GO Settings

      5. Make sure the internet stream is smooth.

      6. Make sure your speed is not too fast (about 60km/hr)

Q : Can I use a phone to run 2 Pokémon accounts at the same time?

A :   Yes , you can 。

Q : My Auto Catch LIGHT is not charging, what can I do?

A :
      1. Try other type C cable for charging 。
      2. Try another power source 。

Q : Can I charge it with power bank ?

A :  The power banks that provide low current charging are supported 。

Q : Can I reset Auto Catch LIGHT?

A : Yes, you can.
    Instruction video: https://youtu.be/lhE9PZiZqbo

Q : How to connect to 1P Auto Catch LIGHT?

A : Instruction video: https://youtu.be/wNmJhB8wnGk

Please be informed that do not run Pocket Center app and Pokémon GO game at the same time. If you want to play the Pokémon GO game, you have to close Pocket Center first.

Q :1P function does not work. When I click it, the LED works. but can't connect to pokemon app. but 2P works normally.

　　 What can I do ?

A : 

    To do reset Auto Catch LIGHT.

     https://youtu.be/lhE9PZiZqbo

Q: Why won't my Pocket Auto Catch connect after the Pokémon GO update (e.g., version 0.415.1)? Can this be fixed with a firmware update?

A: This connection issue is highly likely caused by changes to the hardware identification mechanism introduced in the recent official game update by Niantic.

Since Brook's Pokémon series products (such as Pocket Auto Catch and Auto Catch Light) are designed based on the original 1st-generation "Pokémon GO Plus (teardrop shape)" hardware framework, this specific limitation cannot be resolved via a product firmware update.

Users will need to wait for an official compatibility fix or adjustment from Niantic in a future game update. In the meantime, we recommend trying the temporary workarounds below.

Step 1: Hardware Reset

Perform a hardware reset on your device. Please note: Do not attempt to connect immediately after resetting.

• Auto Catch Light Reset Guide Video: https://youtu.be/lhE9PZiZqbo
   

Step 2: Complete Bluetooth Connection Reset

1. System Settings: Go to your phone's "Settings" > "Bluetooth" and select "Forget this Device" for all devices named "Pokemon GO PLUS".

2. Restart Phone: Fully restart your smartphone.

3. Close Background Apps: Ensure that Brook companion apps (Pocket Center or Auto Catch Carry) are completely closed and not running in the background.

4. In-Game Reset: Open the Pokémon GO game, go to Settings > Connected Devices and Services > Accessory Devices, and tap the triangle icon (▲) next to any existing device to remove it.

5. Re-pair: Lightly press the button on your Brook device, check if a new device appears in the game's available devices list, and tap to reconnect.
    

Step 3: App Reinstallation or Downgrading (For Android)

• Reinstall the Game: Uninstall and reinstall the game. For Samsung users, try downloading the game from both the "Galaxy Store" and "Google Play Store", as compatibility may vary between the two.

• Sideload an Older APK (Android Only): If the latest version completely blocks the connection, you can try downloading the previously working version 0.413.2 APK from a trusted third-party platform (such as Uptodown APP Store) to manually install (sideload) it. If successful, remember to disable the "Auto-update apps" feature in your app store to prevent automatic updates.