FAQ

Q : My fighting board used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first. 

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch to other mode on fighting sticks and retry. 

6. Connect the Gen-5X Mini Fighting Board to your PC, then press the buttons in  Device  and  Printer to see if it works.

If it doesn't help, please contact your original place of purchase for assistance.
For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q : My fighting board used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first. 

2. Switch another USB port and retry.

3. Connect the fighting board to PC , then press buttons in Device and Printers, and make sure if it works. 

If it doesn't help, please contact your original place of purchase for assistance.

For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q: Neither the console nor the PC recognizes the board.

A: If none of the methods below helps, the board can be defective.

    1. Try other usb cables

    2. Go to Devices and Printers on PC(Windows10/11) to see if the board is recognized

Q : My fighting board used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first. 

2. Switch another USB port and retry.

3. Connect the fighting board to PC with fighting sticks, then press buttons in Device and Printers, and make sure if it works. 

If it doesn't help, please contact your original place of purchase for assistance.

For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q: Neither the console nor the PC recognizes the board.

A: If none of the methods below helps, the board can be defective.

    1. Try other usb cables

    2. Go to Devices and Printers on PC(Windows10/11) to see if the board is recognized

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first. 

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch to other mode on fighting sticks and retry. 

6. Connect the PS4+ Audio Fighting Board to PC, then press buttons in Device and Printers, and make sureif it works. 

If it doesn't help, please contact your original place of purchase for assistance.
For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first. 

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch to other mode on fighting sticks and retry. 

6. Connect the UFB-Fusion to PC, then press buttons in Device and Printers, and make sureif it works. 

If it doesn't help, please contact your original place of purchase for assistance.
For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q : Getting an erroe in use update fails at 15 %,  PS5 will not allow me to use controller, what can i do ?

A: To set the USB wired mode, please turn on the Use USB Cable of the PS5 main unit before use.

     Remember to re-login to the PS5 console.

Q : How to change SOCD mode?

A : Hold down the corresponding button first, then insert the power cable into the console to switch modes.

Q : Installation Dimensions

Q : Getting an erroe in use update fails at 15 %,  PS5 will not allow me to use controller, what can i do ?

A: To set the USB wired mode, please turn on the Use USB Cable of the PS5 main unit before use.

     Remember to re-login to the PS5 console.

Q : How to change SOCD mode?

A : Hold down the corresponding button first, then insert the power cable into the console to switch modes.

Q : Installation Dimensions

Q : Getting an erroe in use update fails at 15 %,  PS5 will not allow me to use controller, what can i do ?

A: To set the USB wired mode, please turn on the Use USB Cable of the PS5 main unit before use.

     Remember to re-login to the PS5 console.

Q : How to change SOCD mode?

A : Hold down the corresponding button first, then insert the power cable into the console to switch modes.

Q : Installation Dimensions

Q : The OLED screen attached will show upside down, What can i do? 

A :  

    press select + up or select  down button 。

Q : Getting an erroe in use update fails at 15 %,  PS5 will not allow me to use controller, what can i do ?

A: To set the USB wired mode, please turn on the Use USB Cable of the PS5 main unit before use.

     Remember to re-login to the PS5 console.

Q : How to change SOCD mode?

A : Hold down the corresponding button first, then insert the power cable into the console to switch modes.

Q : Installation Dimensions

Q : The OLED screen attached will show upside down, What can i do? 

A :  

    press select + up or select  down button 。