FAQ

Q21.Other Technical Questions - Brook Fighter Starburst

Q: Why is my StarBurst not connecting to the PC when using the Fighting Board Center software?

A: Please ensure that your StarBurst is switched to PC Mode (XID mode) before launching the Fighting Board Center software. The software will not detect the device unless it is already in PC Mode.

How to switch and connect to PC Mode:

1. Unplug the StarBurst USB cable from your PC.
2. Press and hold the "L1 (4P)" button on the controller.
3. While holding down the button, plug the USB cable back into a USB port on your PC.
4. Once the device is successfully in PC Mode, launch the Fighting Board Center software to configure your settings.

Note: This step will automatically save the selected platform setting. If you use the same platform next time, you can proceed directly by just plugging in the cable.
Q22.Firmware Update - Gen-5 wireless Fighting Board

Q : I don’t know how to do firmware update, how can I do?

A : There’s firmware update guide for you to download and read.

You can download it from Brook’s official website.

Go to “Support Download”

Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

a. Press 1P button to PS5 mode, then connect to PC, make sure it recognizes " DualSense Wireless Controller " device in Device and Printers.
b. Make sure you download the correct file.
c. Switch another USB port and retry.
d. Disable antivirus and retry.
e. Run the program as administrator.
f. Restart PC and retry.
g. Restart firmware and retry.
h. Use another PC and retry.
i. Disconnect, reconnect and retry.
j. Use other network.

K. Shorten cable length/Use another cable and retry.
l. If you have installed ZeroPlus Driver before, remove it and retry.

m. Use VPN and retry.

If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.
Q23.Firmware Update -Gen-5 Fighting Board

Q : I don’t know how to do firmware update, how can I do?

A : There’s firmware update guide for you to download and read.

You can download it from Brook’s official website.

Go to “Support Download”

Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

a. Press PS button and Share button at the same time, then connect to PC, make sure it recognizes " WPM USB " device in Device and Printers.
b. Make sure you download the correct file.
c. Switch another USB port and retry.
d. Disable antivirus and retry.
e. Run the program as administrator.
f. Restart PC and retry.
g. Restart firmware and retry.
h. Use another PC and retry.
i. Disconnect, reconnect and retry.
j. Use other network.

K. Shorten cable length/Use another cable and retry.
l. If you have installed ZeroPlus Driver before, remove it and retry.

m. Use VPM and retry.

If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : I try to update the firmware for my fighting board , It keeps giving me the message

" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?

A :

Download the offline firmware verssion , then update again.

Unzip password : Brook

https://drive.google.com/drive/folders/1d3FgAzTP9ZJjp5F-6jInwC89ImcHMx4X?usp=drive_link
Q24. Firmware Update - Gen-5 mini Fighting Board

Q : I don’t know how to do firmware update, how can I do?

A : There’s firmware update guide for you to download and read.

You can download it from Brook’s official website.

Go to “Support Download”

Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

a. Press PS button and Share button at the same time, then connect to PC, make sure it recognizes " WPM USB " device in Device and Printers.
b. Make sure you download the correct file.
c. Switch another USB port and retry.
d. Disable antivirus and retry.
e. Run the program as administrator.
f. Restart PC and retry.
g. Restart firmware and retry.
h. Use another PC and retry.
i. Disconnect, reconnect and retry.
j. Use other network.

K. Shorten cable length/Use another cable and retry.
l. If you have installed ZeroPlus Driver before, remove it and retry.

m. Use VPM and retry.

If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : I try to update the firmware for my fighting board , It keeps giving me the message

" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?

A :

Download the offline firmware verssion , then update again.

Unzip password : Brook

https://drive.google.com/drive/folders/1d3FgAzTP9ZJjp5F-6jInwC89ImcHMx4X?usp=drive_link
Q25.Firmware Update -Gen-5X Fighting Board

Q : I don’t know how to do firmware update, how can I do?

A : There’s firmware update guide for you to download and read.

You can download it from Brook’s official website.

Go to “Support Download”

Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

a. Press PS button and Share button at the same time, then connect to PC, make sure it recognizes " WPM USB " device in Device and Printers.
b. Make sure you download the correct file.
c. Switch another USB port and retry.
d. Disable antivirus and retry.
e. Run the program as administrator.
f. Restart PC and retry.
g. Restart firmware and retry.
h. Use another PC and retry.
i. Disconnect, reconnect and retry.
j. Use other network.

K. Shorten cable length/Use another cable and retry.
l. If you have installed ZeroPlus Driver before, remove it and retry.

m. Use VPM and retry.

If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : I try to update the firmware for my fighting board , It keeps giving me the message

" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?

A :

Download the offline firmware verssion , then update again.

Unzip password : Brook

https://drive.google.com/drive/folders/1d3FgAzTP9ZJjp5F-6jInwC89ImcHMx4X?usp=drive_link
Q26. Firmware Update - Gen-5X mini Fighting Board

Q : I don’t know how to do firmware update, how can I do?

A : There’s firmware update guide for you to download and read.

You can download it from Brook’s official website.

Go to “Support Download”

Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

a. Press PS button and Share button at the same time, then connect to PC, make sure it recognizes " WPM USB " device in Device and Printers.
b. Make sure you download the correct file.
c. Switch another USB port and retry.
d. Disable antivirus and retry.
e. Run the program as administrator.
f. Restart PC and retry.
g. Restart firmware and retry.
h. Use another PC and retry.
i. Disconnect, reconnect and retry.
j. Use other network.

K. Shorten cable length/Use another cable and retry.
l. If you have installed ZeroPlus Driver before, remove it and retry.

m. Use VPM and retry.

If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : I try to update the firmware for my fighting board , It keeps giving me the message

" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?

A :

Download the offline firmware verssion , then update again.

Unzip password : Brook

https://drive.google.com/drive/folders/1d3FgAzTP9ZJjp5F-6jInwC89ImcHMx4X?usp=drive_link
Q27.Firmware Update- P5 PLUS Fighting Board

Q : I don’t know how to do firmware update, how can I do?

A : There’s firmware update guide for you to download and read.

You can download it from Brook’s official website.
Go to “Support Download”Brook’s official website download page:

  http://www.brookaccessory.com/download

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

a. Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC then to do firmware.
b. Make sure you download the correct file.
c. Switch another USB port and retry.
d. Disable antivirus and retry.
e. Run the program as administrator.
f. Restart PC and retry.
g. Restart firmware and retry.
h. Use another PC and retry.
i. Disconnect, reconnect and retry.
j. Use other network.
K. Use VPM and retry.
l. Shorten cable length/Use another cable and retry.

m. If you have installed ZeroPlus Driver before, remove it and retry.

Q : I try to update the firmware for my fighting board , It keeps giving me the message

" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?

A :

  Unzip password : Brook

https://drive.google.com/drive/folders/1bhhhJcBKKIlojyt74KTCDG2QV2hNVZlE?usp=drive_link

If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.
Q28.Firmware Update- P5　mini　Fighting Board

Q : I don’t know how to do firmware update, how can I do?

A : There’s firmware update guide for you to download and read.

You can download it from Brook’s official website.
Go to “Support Download”Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

a. Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC then to do firmware.
b. Make sure you download the correct file.
c. Switch another USB port and retry.
d. Disable antivirus and retry.
e. Run the program as administrator.
f. Restart PC and retry.
g. Restart firmware and retry.
h. Use another PC and retry.
i. Disconnect, reconnect and retry.
j. Use other network.
K. Use VPM and retry.
l. Shorten cable length/Use another cable and retry.

m. If you have installed ZeroPlus Driver before, remove it and retry.

If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?

A :

Download the offline firmware verssion , then update again.

  Unzip password : Brook

https://drive.google.com/drive/folders/1g6vfdoAKSTq2IyrfoptrSX3Wn8oLhR5T?usp=drive_link
Q29.Firmware Update - PS4+ Audio Fighting Board

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

You can download it from Brook’s official website.

Go to “Support è Download”

Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

a. Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC then to do firmware.
b. Make sure you download the correct file.
c. Switch another USB port and retry.
d. Disable antivirus and retry.
e. Run the program as administrator.
f. Restart PC and retry.
g. Restart firmware and retry.
h. Use another PC and retry.
i. Disconnect, reconnect and retry.
j. Use other network.
K. Shorten cable length/Use another cable and retry.
l. If you have installed ZeroPlus Driver before, remove it and retry.

m. Use VPM and retry.

If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : Do I need to do firmware update if there's new release ?

A : As long as you can use the converter without any problem, you don't have to do firmware update.

Q : I try to update the firmware for my fighting board , It keeps giving me the message

" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?

A :

Download the offline firmware verssion , then update again.

  Unzip password : Brook

https://drive.google.com/drive/folders/1eL84PCq6bXNT_238YVXyOmwZiklNvHJc?usp=drive_link
Q30.Firmware Update

Q : I don’t know how to do firmware update, how can I do?

A : There’s firmware update guide for you to download and read.

You can download it from Brook’s official website.

Go to “Support Download”

Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

a. Make sure it recognizes " HID Transfer " device (update mode) in Device and Printers on PC then to do firmware.
b. Make sure you download the correct file.
c. Switch another USB port and retry.
d. Disable antivirus and retry.
e. Run the program as administrator.
f. Restart PC and retry.
g. Restart firmware and retry.
h. Use another PC and retry.
i. Disconnect, reconnect and retry.
j. Use other network.

K. Shorten cable length/Use another cable and retry.
l. If you have installed ZeroPlus Driver before, remove it and retry.

m. Use VPM and retry.

If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : I try to update the firmware for my fighting board , It keeps giving me the message

" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?

A :

Download the offline firmware verssion , then update again.

Unzip password : Brook

https://drive.google.com/drive/folders/1nWJxGPSCfBhhQ0lCtCruaNK2QDofBw2B?usp=drive_link

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