language

FAQ

  • Q1.Compatibility - Wingman SD2

    Q: How can I check whether Wingman SD2 is compatible with my controller or arcade stick? 

    A: Before purchasing, visit the Brook website and check the compatibility list on the product page. 

    The list includes controllers and arcade sticks that have been tested and confirmed to work with the converter. Devices not listed may be incompatible or may not have been tested yet. 

    You can contact us for assistance or recommendations, or search online for other players’ experiences. 
     

    Q: My controller or arcade stick is listed as compatible, but it does not respond when connected. 

    A: Try the following: 

    Connect Wingman SD2 to a different USB port. 

    Update the firmware. 

    Connect an external 5 V power supply using a USB cable. 

    Test with another controller or arcade stick to check whether the converter is working properly. 

    If the problem persists, contact us for further assistance: 
    https://www.brookaccessory.com/contact/contact_form.php

Can't Find What You Need?

If none of the situations apply to you, contact your local distributors who will help you troubleshoot or fill out a technical support form so that we can help you find the best solution.

Browse the List of Distributors so that they can help you with troubleshooting.
RMA Location
If troubleshooting is unsuccessful, please fill out a technical support form.
Technical Support
Copyright © Zeroplus Technology Co., Ltd. All Rights Reserved. Brook is the registered trademark of Zeroplus Technology Co., Ltd.