FAQ

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

     You can download it from Brook’s official website.

     Go to “Download”

     Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

1. 1. Disconnect, reconnect and retry
2. 2. Switch another USB port and retry
3. 3. Use another PC and retry
4. 4. Restart PC and retry
5. 5. Restart firmware update and retry
6. 6. Use another controller and retry
7. 7. Shorten cable length/Use another cable and retry
8. 8. Make sure you download the correct firmware update file
9. 9. If you have installed ZeroPlus Driver before, remove it and retry
10. 10. Disable antivirus and retry
11. 11. Run the program as administrator

     If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to Contact us for assistance.

Q : Do I need to do firmware update if there's new release ?

A : Yes.

     Also, please update your Sniper APP.

Q : What should I pay attention to for firmware update ?

A: 

1. 1. Firmware update must be done on a PC, it cannot be done on a console.
2. 2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
3. 3. Do it on Windows 7(and above) or Mac.
4. 4. Disable antivirus when operating.
5. 5. Don’t remove the converter while update is running.
6. 7. Make sure the PC has smooth internet stream

Q : My Sniper used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:

1. 1. Please make sure you have followed firmware update guide to do firmware update first.
2. 2. Check if there's any change to your gamimg environment.
3. 3. Ensure that the converter's LED indicators and screen light up when connected to the console or PC. If only the purple LED at the lower-left corner of the front panel is lit, please update the firmware again using a wired connection.
4. 4. Make sure you are using the usb cable from Brook, and it should be plugged with the main head
5. 5. Make sure your Sniper APP is the latest version.
6. 6. Contact your original place of purchase for assistance.
   7. Connect the Sniper 2 to PC, then press buttons in Device and Printers to make sure it functions properly.
   
    
7. For further assistance, please log on to Brook's official website, go to Contact us, and leave your message, we will contact you soon.

Q: What are the necessary settings before playing with Sniper 2?

A:

1. In-Game Settings: When using Sniper 2 in-game, if there is an option for joystick/view sensitivity, please set it to the highest level to ensure the best gameplay experience.

2. Connecting to a PS5 Console: To connect Sniper 2 to the PS5 console, make sure to set the PS5 controller communication method to "USB Cable" to ensure a successful connection.

Path: Settings --> Accessories --> Controller --> Communication Method --> Use USB Cable.

3. Connecting to an Xbox Console: To play on an Xbox console, be sure to connect an official Xbox controller for authorization. If an official controller is not connected, the device will not function properly.

4. Connecting to a Switch Console: To connect Sniper 2 to the Switch console, make sure the Pro Controller Wired Communication setting is set to On to ensure a successful connection using a USB cable.

Path: Settings > Controller & Accessories > Pro Controller Wired Communication (On).

Q: What should I do if the device does not function when connected to a game console or PC?

A: Please manually switch to the corresponding console mode. Connect a keyboard to Sniper 2 and press the following console switching hotkeys: