FAQ

     Go to “Support  Download ”
     Brook’s official website download page: http://www.brookaccessory.com/download/

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• Q : Do I need to do firmware update if there's new release ?

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• A : As long as you can use the converter without any problem, you don't have to do firmware update.

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• Q : I have some problem with firmware update.

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• A : Should you have any problem, please try the troubleshooting methods as below :

  a.   Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC then to do firmware.  
  b.   Make sure you download the correct file.
  c.   Switch another USB port and retry.
  d.   Disable antivirus and retry.
  e.   Run the program as administrator.
  f.    Restart PC and retry.
  g.   Restart firmware and retry.
  h.   Use another PC and retry.
  i.    Disconnect, reconnect and retry.
  j.    Use other network.
  K.   Shorten cable length/Use another cable and retry.
  l.    If you have installed ZeroPlus Driver before, remove it and retry.
  m.  Use VPN and retry.

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•  If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed  " and "The remote server returned an error: 227 " ,  What can i do ?

A : 

    Download the offline firmware verssion , then update again.

    Unzip password : Brook

https://drive.google.com/drive/folders/1CWe7cgzohmcwXlrO7qObwMgu8xVelpDL?usp=drive_link

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

     You can download it from Brook’s official website.

     Go to “Support  Download ”

     Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

a.   Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC then to do firmware.  
b.   Make sure you download the correct file.
c.   Switch another USB port and retry.
d.   Disable antivirus and retry.
e.   Run the program as administrator.
f.    Restart PC and retry.
g.   Restart firmware and retry.
h.   Use another PC and retry.
i.    Disconnect, reconnect and retry.
j.    Use other network.
K.   Shorten cable length/Use another cable and retry.
l.    If you have installed ZeroPlus Driver before, remove it and retry.

m.  Use VPN and retry.

If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : Is there any different between Tournament and Standar firmware.

A: 

Standard: Support Turbo & Remap function.
Tournament : Does not support with Turbo & Remap function.

Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed  " and "The remote server returned an error: 227 " ,  What can i do ?

A : 

    Download the offline firmware verssion , then update again.

    Unzip password : Brook

https://drive.google.com/drive/folders/1okOlKB0BUtxXy8VAMTchSBokifqJSUho?usp=drive_link

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first. 

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch other mode (X360/PS3/PS4/PC) on fighting sticks and retry. 

6. Connect the converter to PC with fighting sticks, then press buttons in Device and Printers, and then press the button to make sure it functions properly.

 If it doesn't help, please contact your original place of purchase for assistance.

For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first. 

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch other mode (X360/PS3/PS4/PC) on fighting sticks and retry. 

6. Connect the converter to PC with fighting sticks, then press buttons in Device and Printers, and make sureif it works. 

If it doesn't help, please contact your original place of purchase for assistance.
For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first. 

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch other mode (X360/PS3/PS4/PC) on fighting sticks and retry. 

6. Connect the converter to PC with fighting sticks, then press buttons in Device and Printers, and make sureif it works. 

If it doesn't help, please contact your original place of purchase for assistance.
For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first. 

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch to PS3 mode on fighting sticks and retry. 

6. Connect the converter to PC with fighting sticks, then press buttons in Device and Printers, and make sureif it works.

If it doesn't help, please contact your original place of purchase for assistance.
For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first. 

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch other mode (X360/PS3/PS4/PC) on fighting sticks and retry. 

6. Connect the converter to PC with fighting sticks, then press buttons in Device and Printers, and make sureif it works. 

If it doesn't help, please contact your original place of purchase for assistance.
For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q : What are the different function of Wingman PS5 compared to other Wingman FGC?

A : 

Q : When i use a Sony Dualshock 4 on PS5, i can’t find the TOUCHPAD PRESSURE function when using it with PS5 games. 
      I tried L3+R3 but it doesn’t work, what can i do? 

A :

  1.Turn on the the Touch Pad to mode1 and sync to settings to converter in Brook Converter Center.

     Brook Converter Center :

     https://www.brookaccessory.com/download/Setting_Tools/

2.  Set the Use USB Cable in PS5 settings.

Q : The adapter won't work when connected to my PS4. What should I do?

A :  Switch to PS4 using manual mode
- Connect the adapter to your PC or game console, then press and hold PS + Right button for 3 seconds (PS4 Mode) .

The Mode will be saved after switching.

1. PS + Up : PS5 Mode.
2. PS + Left : PC Mode.
3. PS + Right : PS4 Mode.
4. PS + Down : Auto Mode.

Q: How can I manually and quickly clear Remap/Macro/Turbo and resolve touchpad TP key and controller no vibration ?

A:  After connecting the controller to the Wingman P5, simultaneously press the corresponding Create + Option + PS buttons on the controller (about 2-3 seconds). The Wingman P5 will then light up yellow light, indicating that the settings have been reset.

Related video: https://youtube.com/shorts/bvPZ9QNZDmI

Q : Don't know what button combination is used on SF6 on PS5 for touchpad to use in practice, what can i do ?  

A :　

Q : I can't use my controller or fighting stick on my PS5. What can I do?

A : 

Update the Wingman FGC Retro adapter firmware and make sure to press the PS ( Select + L1) button to log in to PS5.