FAQ

Q41.Compatibility - Wingman NS Lite

Q: How do I know if the converter is compatible with my stick ?

A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

For those controller/stick which are not listed may be incompatible or not be tested yet.

Or, you may search over the internet for other players’ experience.

Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

   A : Connect converter to other USB port.
B : Switch to other (X360/PS3/PS4/PC) mode on stick and retry.
C : Try to do firmware update.
D : Use other fighting sticks/controller to see if theusb port works.

  If it doesn't help, please contact us for further assistance.

Q : I can't use my converter with my racing wheel, how can I do?

For using racing wheel, Ras1ution may be good for you: https://www.brookaccessory.com/detail/88228620
Q42.Compatibility - Wingman FGC

Q: How do I know if the converter is compatible with my stick ?

A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

The list indicates the stick that have been tested to be compatible with the converter.

For those controller/stick which are not listed may be incompatible or not be tested yet.

You can go to Contact us for assistance or suggestion.

Or, you may search over the internet for other players’experience.

Q : My stick is listed as compatible in the compatibility list, but there's no respone when I use it.

A : Connect Wingman FGC to other USB port.
B : Switch to other (X360/PS3/PS4/PC) mode on stick and retry.

C : Try to do firmware update.
D : Use other sticks to see if the situation persists.

If it doesn't help, please contact us for further assistance.
Q43.Firmware Update - Wingman P5

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

You can download it from Brook’s official website.

Go to “Support Download ”

Brook’s official website for firmware upadte page:

https://www.brookaccessory.com/BrookUpdate/index.html

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

a. Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC then to do firmware.
b. Make sure you download the correct file.
c. Switch another USB port and retry.
d. Disable antivirus and retry.
e. Run the program as administrator.
f. Restart PC and retry.
g. Restart firmware and retry.
h. Use another PC and retry.
i. Disconnect, reconnect and retry.
j. Use other network.
k. Shorten cable length/Use another cable and retry.
l. If you have installed ZeroPlus Driver before, remove it and retry.
m. Use VPN and retry.

If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?

A :

Download the offline firmware verssion , then update again.

Unzip password : Brook

https://drive.google.com/drive/folders/1hjnGLOlFfd2EFrDj-l8fPWTbBKtrhd4v?usp=drive_link
Q44.Firmware Update - Wingman FGC Retro

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

You can download it from Brook’s official website.

Go to “Support Download ”

Brook’s official website download page:

http://www.brookaccessory.com/download/

https://www.brookaccessory.com/BrookUpdate/index.html

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

a. Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC then to do firmware.
b. Make sure you download the correct file.
c. Switch another USB port and retry.
d. Disable antivirus and retry.
e. Run the program as administrator.
f. Restart PC and retry.
g. Restart firmware and retry.
h. Use another PC and retry.
i. Disconnect, reconnect and retry.
j. Use other network.
k. Shorten cable length/Use another cable and retry.
l. If you have installed ZeroPlus Driver before, remove it and retry.
m. Use VPN and retry.

If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?

A :

Download the offline firmware verssion , then update again.

Unzip password : Brook

https://drive.google.com/drive/folders/1E7Zn18HxyCCGQrjfj9tifaZzBYDINgdP?usp=drive_link
Q45.Firmware Update - Wingman FGC 2

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

You can download it from Brook’s official website.

Go to “Support Download ”

Brook’s official website download page:

http://www.brookaccessory.com/download/

https://www.brookaccessory.com/BrookUpdate/index.html

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

a. Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC then to do firmware.
b. Make sure you download the correct file.
c. Switch another USB port and retry.
d. Disable antivirus and retry.
e. Run the program as administrator.
f. Restart PC and retry.
g. Restart firmware and retry.
h. Use another PC and retry.
i. Disconnect, reconnect and retry.
j. Use other network.
k. Shorten cable length/Use another cable and retry.
l. If you have installed ZeroPlus Driver before, remove it and retry.
m. Use VPN and retry.

If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?

A :

Download the offline firmware verssion , then update again.

Unzip password : Brook

https://drive.google.com/file/d/1bNNH01yF0OCSvCgyG_0M6k7M85fa_8n9/view?usp=drive_link
Q46.Firmware Update - Wingman NS Lite
Go to “Support Download ”
Brook’s official website download page: http://www.brookaccessory.com/download/
- Q : Do I need to do firmware update if there's new release ?
- A : As long as you can use the converter without any problem, you don't have to do firmware update.
- Q : I have some problem with firmware update.
- A : Should you have any problem, please try the troubleshooting methods as below :
  
  a. Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC then to do firmware.
  b. Make sure you download the correct file.
  c. Switch another USB port and retry.
  d. Disable antivirus and retry.
  e. Run the program as administrator.
  f. Restart PC and retry.
  g. Restart firmware and retry.
  h. Use another PC and retry.
  i. Disconnect, reconnect and retry.
  j. Use other network.
  K. Shorten cable length/Use another cable and retry.
  l. If you have installed ZeroPlus Driver before, remove it and retry.
  m. Use VPN and retry.
- If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.
Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?

A :

Download the offline firmware verssion , then update again.

Unzip password : Brook

https://drive.google.com/drive/folders/1CWe7cgzohmcwXlrO7qObwMgu8xVelpDL?usp=drive_link
Q47.Firmware Update - Wingman FGC

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

You can download it from Brook’s official website.

Go to “Support Download ”

Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

a. Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC then to do firmware.
b. Make sure you download the correct file.
c. Switch another USB port and retry.
d. Disable antivirus and retry.
e. Run the program as administrator.
f. Restart PC and retry.
g. Restart firmware and retry.
h. Use another PC and retry.
i. Disconnect, reconnect and retry.
j. Use other network.
K. Shorten cable length/Use another cable and retry.
l. If you have installed ZeroPlus Driver before, remove it and retry.

m. Use VPN and retry.

If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : Is there any different between Tournament and Standar firmware.

A:

Standard: Support Turbo & Remap function.
Tournament : Does not support with Turbo & Remap function.

Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?

A :

Download the offline firmware verssion , then update again.

Unzip password : Brook

https://drive.google.com/drive/folders/1okOlKB0BUtxXy8VAMTchSBokifqJSUho?usp=drive_link
Q48.Defective - Wingman P5

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first.

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch other mode (X360/PS3/PS4/PC) on fighting sticks and retry.

6. Connect the converter to PC with fighting sticks, then press buttons in Device and Printers, and then press the button to make sure it functions properly.

If it doesn't help, please contact your original place of purchase for assistance.

For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q49.Defective - Wingman FGC Retro

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first.

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch other mode (X360/PS3/PS4/PC) on fighting sticks and retry.

6. Connect the converter to PC with fighting sticks, then press buttons in Device and Printers, and make sureif it works.

If it doesn't help, please contact your original place of purchase for assistance.
For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.
Q50.Defective - Wingman FGC 2

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

Please try the troubleshooting methods as below:

1. Make sure you have followed a firmware update guide to do firmware update first.

2. Make sure the converter LED is on when it is plugged in Console/PC.

3. Switch another USB port and retry.

4. Use other fighting sticks/controllers and retry.

5. Switch other mode (X360/PS3/PS4/PC) on fighting sticks and retry.

6. Connect the converter to PC with fighting sticks, then press buttons in Device and Printers, and make sureif it works.

If it doesn't help, please contact your original place of purchase for assistance.
For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

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